At a Glance
- Tasks: Coordinate engineering workloads and manage customer communications for smooth operations.
- Company: Leading facilities management business in South Lanarkshire, Glasgow.
- Benefits: Salary up to £29,000, 25 days leave, and employee discounts.
- Other info: Opportunities for professional development and innovative contributions.
- Why this job: Join a dynamic team and enhance your organisational skills while making a real impact.
- Qualifications: Strong planning, communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 32000 - 32000 £ per year.
CBW are looking for an experienced Contract Administrator working within facilities management to join a leading FM business based in the South Lanarkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction.
Key Responsibilities
- Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.
- Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.
- Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.
- Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.
- Arrange engineer travel, accommodation, access requests, and equipment hire as required.
- Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.
- Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.
Person Specification
- Strong organisational, planning, and prioritisation abilities.
- Excellent communication and interpersonal skills, with the ability to liaise across departments and with customers.
- Ability to work autonomously, take ownership, and solve problems efficiently.
- Proficiency with Microsoft Office and other IT systems.
- Dependable, punctual, and capable of maintaining high standards under pressure.
- Open to innovation, contributing ideas to improve processes, systems, and team performance.
Salary & Benefits
- Salary up to 29,000
- 25 days annual leave (+ public holidays)
- Employee discount shopping schemes on major brands and retailers
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Contract Administrator in Scotland employer: Edinburgh City Football Club Limited.
Edinburgh City Football Club Limited is an exceptional employer that prioritises employee growth and development, offering comprehensive training opportunities and a supportive work culture. Located in the vibrant community of Falkirk, the role of Deputy Club Manager not only provides a competitive salary but also includes benefits like life assurance and exclusive discounts, making it a rewarding place to build a career in guest experience and operations.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
