At a Glance
- Tasks: Manage customer inquiries and provide support for maintenance and emergency calls.
- Company: Join the Edinburgh City Football Club Limited, a dynamic and supportive team.
- Benefits: Flexible hours, training provided, and all necessary equipment supplied.
- Why this job: Make a difference by helping customers while enjoying the flexibility of remote work.
- Qualifications: Strong IT skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Edinburgh City Football Club Limited is seeking a Customer Service Advisor to work remotely. This ongoing role offers flexibility, with hours ranging from 37-40 hours per week, requiring you to manage customer inquiries related to maintenance and emergency calls.
You will receive training and all necessary equipment for the role. Skills in IT and customer service are essential, along with the ability to handle calls professionally and empathetically.
Remote Customer Service Advisor — Inbound Support (Flexible Hours) employer: Edinburgh City Football Club Limited.
Edinburgh City Football Club Limited is an exceptional employer that values flexibility and work-life balance, making it an ideal choice for those seeking a rewarding career in customer service. With comprehensive training provided and a supportive work culture, employees are encouraged to grow their skills while enjoying the convenience of remote work. Join us to be part of a passionate team dedicated to delivering outstanding service to our community.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor — Inbound Support (Flexible Hours)
✨Tip Number 1
Make sure you know the company inside out! Research Edinburgh City Football Club and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer inquiries, try role-playing with a friend or family member. Focus on being professional and empathetic, just like you would with real customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the club on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Remote Customer Service Advisor — Inbound Support (Flexible Hours)
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional Yet Approachable:Since this role involves managing customer inquiries, it's important to strike a balance between professionalism and approachability in your writing. Use a friendly tone while maintaining clarity and respect—this reflects the kind of support we aim to provide.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention your IT skills and any relevant experience that aligns with the responsibilities of the Customer Service Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios, especially those related to maintenance and emergency calls. This will help you demonstrate your knowledge and show that you're ready to handle real-life situations.
✨Showcase Your Empathy
Since this role requires handling customer inquiries with empathy, think of examples from your past experiences where you successfully resolved customer issues. Be prepared to share these stories during the interview to highlight your ability to connect with customers on a personal level.
✨Tech Savvy is Key
Brush up on your IT skills before the interview. Be ready to discuss any relevant software or tools you've used in previous roles. If you have experience with specific customer service platforms, mention them, as this can set you apart from other candidates.
✨Flexibility is Your Friend
Since the role offers flexible hours, be prepared to discuss your availability and how you can adapt to different schedules. Show that you're open to working various shifts and can manage your time effectively, which is crucial for remote work.
