At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with their enquiries.
- Company: Join the University of West of Scotland's vibrant Campus Services team.
- Benefits: Enjoy 24 days annual leave, flexible working, and discounts at 3,500 retailers.
- Other info: Great career development opportunities in a diverse and inclusive workplace.
- Why this job: Make a difference by providing exceptional customer service in a dynamic environment.
- Qualifications: 3 Standard Grades (National 5s) or equivalent, with customer service experience.
The predicted salary is between 25249 - 25249 € per year.
The University of West of Scotland are recruiting for an experienced Receptionist to join their Campus Services team as a Welcome Desk Ambassador. As part of our Welcome Team, the post holder will provide an exceptional/enhanced customer experience to students, external visitors, and University colleagues via a front-of-house and telephone enquiry service. The successful candidate will take ownership and responsibility for delivering the UWS brand to all users of the service as well as provide clerical/administrative support to the wider campus services directorate using the Microsoft Office suite and other in-house university systems and applications.
Qualifications and Experience
- 3 Standard Grades (National 5s) or SVQ 2 or equivalent
- An understanding of working within a customer-focused, corporate or commercial environment
- Experience of working with a busy reception, using a computerised telephone directory or similar
- A working knowledge of business administration
Benefits
- 24 days of annual leave, plus a further 12 days for public/university holidays
- An additional days leave on your birthday
- Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme)
- A flexible approach to working pattern and work-life balance
- Employee discount scheme across 3,500 retailers
- Fitness facilities across our campuses
- Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
- Professional, career and research development opportunities.
UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a "Disability Confident" employer.
Receptionist in Paisley employer: Edinburgh City Football Club Limited.
The University of West of Scotland is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. As a Welcome Desk Ambassador, you will enjoy a generous benefits package including 24 days of annual leave, access to fitness facilities, and opportunities for career advancement, all within a vibrant campus environment that values diversity and inclusivity.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Paisley
✨Tip Number 1
Make sure you research the University of West of Scotland and its values. When you know what they stand for, you can tailor your approach during interviews to show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! As a Welcome Desk Ambassador, you'll be the face of the university. Role-play common scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the interviewers are looking for and what it’s really like to work at UWS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Receptionist in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Welcome Desk Ambassador. Highlight your customer service experience and any relevant skills that match what UWS is looking for. We want to see how you can bring your unique flair to the team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Keep it friendly and professional, just like the vibe we aim for at the Welcome Desk.
Show Off Your Skills:Don’t forget to mention your experience with Microsoft Office and any other systems you've used. We love seeing candidates who are tech-savvy and ready to tackle administrative tasks with ease. Let us know how you can contribute to our campus services!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at UWS!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welcome Desk Ambassador. Familiarise yourself with the customer service expectations and the administrative tasks involved. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing an exceptional customer experience, prepare examples from your past work where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond to help someone.
✨Brush Up on Microsoft Office
As you'll be using the Microsoft Office suite, it’s a good idea to refresh your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in a busy reception environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the university. You might ask about the team dynamics, what a typical day looks like, or how success is measured in this position.
