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For Companies At a Glance
- Tasks: Answer inbound calls and provide top-notch customer support for personal banking.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Dynamic work environment with options for remote work after training.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is a fast‑paced contact centre employer who works alongside a number of household known clients to deliver world‑class customer service. We have a fantastic opportunity for an inbound customer service specialist for the Personal Banking line of business, Lloyds Banking Division campaign.
Job Essentials
- Start Date: Various 2026
- Salary: £26,436.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours: 09:00 – 18:00 Monday – Friday
- Joining the team: First 3 months on site in Glasgow, then choose on‑site or at‑home based on performance.
Key Skills
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills, with fluency in English essential.
- A good listener who can convey empathy, patience and understanding.
- Confident and proactive in dealing with difficult situations and conversations.
- Confident in having customer conversations.
- High levels of accuracy and attention to detail.
- Confident in working independently.
- Confident in making complex decisions.
- Self‑motivated and able to effectively problem‑solve.
- Interpersonal skills.
- Driven to work towards achievable targets.
- Excellent numeracy skills.
- Previous banking/financial experience highly desired but not essential.
- Previous call centre/customer service experience essential.
Core Values
- Process Excellence – Do things well and continually improve work.
- Collaboration – Enjoy working with others and as a team player.
- Communication – Speak and write clearly and confidently.
- Emotional Intelligence – Empathise, be kind and relate well with others.
- Open‑Mindedness – Be open to different ways of thinking and new ideas.
- Critical Thinking – Think logically when making decisions.
- Solution Orientation – Focus on resolving challenges with a forward‑thinking mindset.
- Entrepreneurship – Take ownership, be self‑driven and not afraid to take on new tasks.
Responsibilities
- Answer inbound calls with enthusiasm and help customers at the first point of contact.
- Provide a positive experience for all customers by supporting personal banking aspects.
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW in London employer: Edinburgh City Football Club Limited.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW in London
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills and empathy during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any previous customer service or banking experience, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you embody the core values of Teleperformance. Keep it friendly and professional, and make sure to mention your enthusiasm for the role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively solved problems in past roles. This will demonstrate your critical thinking and solution-oriented mindset, which are key for this position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application status easily. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints. This shows you understand the role and can think on your feet.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Empathy and Problem-Solving
Prepare examples from your past experiences where you successfully empathised with a customer and resolved their issues. Highlighting your emotional intelligence will resonate well with the interviewers, as they value candidates who can connect with customers.
✨Research Lloyds Banking Group
Familiarise yourself with Lloyds Banking Group's values and recent news. Showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the company and its mission.