At a Glance
- Tasks: Provide friendly, professional customer service and support in your local community.
- Company: Join a public sector client dedicated to community service.
- Benefits: Earn £14.51 per hour with valuable experience and skill development.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Make a real difference by helping others in a supportive team environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29000 - 31000 £ per year.
Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face Customer Service Advisor on a temporary basis.
Location: Edinburgh - SouthWest Locality
Hours: Monday to Friday - 36 hours per week
Pay Rate: £14.51 per hour
Start Date: ASAP
Duration: Temporary ongoing
About the Role: This is a fantastic opportunity to work at the heart of your local community, providing a welcoming and professional front-line service.
Responsibilities:
- Welcoming customers and providing a friendly, professional first impression
- Supporting visitors with enquiries and guiding them to the right services
- Managing appointments, including check-ins and issuing tickets
- Taking payments and processing service requests accurately
- Updating customer information on internal systems
- Working closely with colleagues to ensure smooth service delivery
- Handling enquiries with care, efficiency, and a strong customer focus
Qualifications:
- Previous experience in a customer-facing role
- Excellent communication and interpersonal skills
- A calm, patient and empathetic approach
- Strong organisational skills and ability to multitask
- Confidence using IT systems and handling customer information accurately
- A positive, team-focused attitude
Benefits:
- Be part of a community-focused role where your work truly matters
- Gain valuable experience within a public sector environment
- Work in a supportive team with a strong customer-first culture
- Develop your skills in a varied and people-focused position
If you're friendly, organised, and passionate about helping others, apply today via this advert!
Logo for Customer Service Advisor employer: Edinburgh City Football Club Limited.
Pertemps offers an exceptional opportunity for individuals seeking meaningful employment as a Face-to-Face Customer Service Advisor in Edinburgh. With a strong focus on community engagement, employees benefit from a supportive team environment that prioritises customer service excellence and personal development. This role not only allows you to make a positive impact in your local area but also provides valuable experience within the public sector, fostering both professional growth and a sense of fulfilment.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logo for Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the public sector client. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about face-to-face interactions, think of common customer queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Logo for Customer Service Advisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Experience:Make sure to highlight your previous experience in customer-facing roles. We’re looking for specific examples of how you've handled enquiries or supported customers, so be detailed and relevant!
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Face-to-Face Customer Service Advisor. Familiarise yourself with the key tasks like managing appointments and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully handled customer queries in the past. Think of specific situations where you provided excellent service or resolved issues effectively. This will highlight your communication skills and customer focus.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as 'How do you handle difficult customers?' or 'Can you give an example of when you went above and beyond for a customer?'. Practising your answers will help you feel more confident and articulate during the interview.
✨Dress the Part and Be Professional
First impressions matter, especially in a customer-facing role. Dress smartly and maintain a professional demeanour throughout the interview. This shows that you take the opportunity seriously and are ready to represent the company well in front of customers.
