At a Glance
- Tasks: Manage customer relationships and maximise sales opportunities in a growing team.
- Company: Established Kirkcaldy-based company with a focus on growth and development.
- Benefits: Highly competitive salary, excellent benefits, and training for career advancement.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and progress your career in sales leadership.
- Qualifications: 5+ years in sales/customer service and 2+ years in team management.
The predicted salary is between 30000 - 40000 £ per year.
Our well established Kirkcaldy based client are looking for a Senior Internal Sales adviser to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view of progressing into Internal Sales Team Leader/Inside Sales Manager roles.
Responsibilities
- Taking incoming sales enquiries professionally and offering product advice as required.
- Preparing customer quotations ensuring profitability is maximised by up‑selling and cross‑selling.
- Obtaining pricing and availability from suppliers for non‑stock items as necessary.
- Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
- Maximise CCB on every order.
- Focus on cross‑marketing on every call we have with the customer and record on the CRM.
- Assist with leading and managing the internal sales team day‑to‑day, balancing call volumes, service levels and incoming call queues; provide back‑up phone support as required.
- Act as first‑line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
- Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
- Processing sales orders quickly and accurately, working in line with company procedures.
- Dealing with and resolving customer issues speedily and documenting and reporting them to the team supervisor as necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications & Experience
- 5 years+ experience in sales/customer service.
- 2 years+ experience in people management/team leading ideally.
- Proven customer support experience or experience as a client service representative.
- Experience of working with technical or complex information.
- Track record of over‑achieving quota.
- Strong phone contact handling skills.
- Familiarity with CRM systems and practices.
- Ability to build effective working relationships with internal and external customers.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi‑task, prioritise, and manage time effectively.
- Ability to influence.
- Strong attention to detail.
- Skilled in negotiation and dealing with complaints.
You will receive a highly competitive salary (DOE) + excellent benefits, training and development. This role will suit someone looking to grow and develop their career to the next level! Please send your CV and application over for consideration.
Senior Internal Sales Adviser in Kirkcaldy employer: Edinburgh City Football Club Limited.
Join a dynamic and supportive team in Kirkcaldy, where our well-established company prioritises employee growth and development. As a Senior Internal Sales Adviser, you will benefit from a competitive salary, excellent training opportunities, and a collaborative work culture that encourages progression into leadership roles. With a focus on customer satisfaction and teamwork, this is an ideal environment for those looking to make a meaningful impact while advancing their careers.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Internal Sales Adviser in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Internal Sales Adviser role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common sales scenarios. Think about how you would handle customer complaints or upselling opportunities. We want you to shine and show off your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role, which is always a bonus.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re all about making the process smooth and easy for you, so don’t miss out on the opportunity to join our growing team.
We think you need these skills to ace Senior Internal Sales Adviser in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales achievements and any leadership roles you've had, as this will show us you're ready for the Senior Internal Sales Adviser position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've maximised sales opportunities or resolved customer issues in the past. This is your chance to shine!
Show Off Your CRM Skills:Since familiarity with CRM systems is key for this role, mention any relevant experience you have. If you've improved processes or contributed to customer satisfaction through CRM, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by the company. Brush up on any technical details or complex information that might come up during the interview. This will show your potential employer that you’re not just a sales whiz, but also someone who understands the ins and outs of what they’re selling.
✨Showcase Your Experience
With over 5 years in sales or customer service, you’ve got a wealth of experience to draw from. Prepare specific examples of how you’ve successfully managed customer relationships, resolved complaints, or led a team. This will help demonstrate your capability to handle the responsibilities of the Senior Internal Sales Adviser role.
✨Be Ready to Discuss CRM Skills
Since familiarity with CRM systems is key for this role, be prepared to discuss your experience with them. Talk about how you’ve used CRM tools to track customer interactions, manage sales opportunities, and improve service levels. This will highlight your organisational skills and attention to detail.
✨Demonstrate Your Leadership Potential
As this role could lead to a team leader position, it’s important to convey your leadership abilities. Share examples of how you’ve motivated a team, balanced workloads, or handled escalated customer issues. This will show that you’re not just looking for a job, but are genuinely interested in growing within the company.
