Internal Sales Executive / Manager in Kirkcaldy

Our well established Kirkcaldy based client are looking for a Senior Internal Sales Executive/Manager to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view to progressing into an Internal Sales Manager role once established.

Key Duties

• Taking incoming sales enquiries professionally and offering product advice as required.
• Preparing customer quotations ensuring profitability is maximised by up‑selling and cross‑selling.
• Obtaining pricing and availability from suppliers for non‑stock items as necessary.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
• Maximise CCB on every order.
• Focus on cross marketing on every call we have with the customer and record on the CRM.
• Assist with leading and managing the internal sales team day‑to‑day, balancing call volumes, service levels and incoming call queues; provide back‑up phone support as required.
• Act as first‑line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
• Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Dealing with and resolving customer issues speedily and documenting and reporting them to the management where necessary.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Key Skills and Experience

• 5 years+ experience in sales/customer service.
• 2 years+ experience in people management/team leading ideally.
• Proven customer support experience or experience as a client service representative.
• Experience of working with technical or complex information.
• Track record of over‑achieving quota.
• Strong phone contact handling skills.
• Familiarity with CRM systems and practices.
• Ability to build effective working relationships with internal and external customers.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Ability to influence.
• Strong attention to detail.
• Skilled in negotiation and dealing with complaints.

Salary & Benefits

You will receive a highly competitive salary of up to 45k (DOE - may be flexible for the right person) + excellent benefits and bonus scheme, training and development. This job will ideally suit someone looking to grow and develop their career into a management position once established in the role. Please send your CV and application over for consideration.