At a Glance
- Tasks: Provide hands-on IT support for end user devices and troubleshoot hardware/software issues.
- Company: Join a dynamic team in a busy operational site environment.
- Benefits: Competitive daily rate, contract role with potential for extension.
- Other info: Opportunity to work independently and enhance your technical skills.
- Why this job: Make a real difference by delivering high-quality support to users.
- Qualifications: Experience in Level 2 IT support and strong understanding of IT fundamentals.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.
Key Responsibilities
- Provide deskside support for PCs, laptops, mobile devices and peripherals
- Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
- Build, configure, replace and troubleshoot end user hardware
- Support mobile devices including iPhones and Blackberry
- Assist with data backup and recovery processes
- Work within virtual, MDM and VPN environments
- Log, update and manage tickets within ServiceNow
- Maintain accurate documentation of incidents and resolutions
- Deliver high quality customer service to end users
- Follow defined ITIL based processes and procedures
Required Skills and Experience
- Proven experience in Level 2 IT support or similar role
- Strong understanding of IT fundamentals including networks, hardware and domains
- Good working knowledge of Windows 10 and Windows 11
- Experience supporting end user hardware and software issues
- Familiarity with Microsoft Office applications and Lotus Notes
- Experience supporting mobile devices
- Understanding of data backup techniques
- Experience working within an ITIL environment
- Strong communication and customer facing skills
- Logical and analytical approach to troubleshooting
- Ability to work independently and manage workload effectively
Desirable
- Familiarity with Microsoft SCCM
- Experience working with ServiceNow
- Exposure to virtualisation, MDM and VPN environments
IT Support Engineer in Kelty employer: Edinburgh City Football Club Limited.
As an IT Support Engineer at our company, you will thrive in a dynamic and supportive work environment that values your expertise and encourages professional growth. We offer competitive daily rates, a collaborative culture, and opportunities to enhance your skills through hands-on experience with cutting-edge technology. Join us in delivering exceptional service to our users while enjoying the benefits of working in a vibrant operational site.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Kelty
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world. Let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would handle common hardware and software issues. We want to see your logical approach in action!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as an IT Support Engineer, you'll be the face of the company for many users. Highlight any past experiences where you delivered exceptional support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer in Kelty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Level 2 IT support and showcases your skills with Windows 10 and 11. We want to see how your background aligns with the role, so don’t be shy about mentioning specific projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share your passion for customer service and how you’ve tackled troubleshooting challenges in the past.
Show Off Your Soft Skills:We value strong communication and customer-facing skills just as much as technical know-how. In your application, give examples of how you've delivered high-quality support and maintained great relationships with end users.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any hardware and software troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user-facing support, think of examples where you've delivered excellent customer service. Highlight your communication skills and how you handle difficult situations with users.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is key for this position. Be prepared to talk about your experience with ticket management systems like ServiceNow and how you ensure high-quality service delivery.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would troubleshoot common hardware or software issues on the spot, and be ready to demonstrate your problem-solving skills.
