IT Support Engineer
Edinburgh & surrounding areas Hybrid
36,000- 42,000 DOE
Are you an experienced IT Support Engineer who enjoys solving the problems that don't have an obvious answer?
We're looking for an IT Support Engineer to join a busy environment, providing hands-on technical support across a varied client base.
This is a role for someone who can do more than follow a runbook. You'll be trusted to investigate issues properly, identify root cause, take ownership and see problems through to resolution.
What you'll be doing
- Resolving escalated 2nd/3rd line technical issues
- Taking ownership of complex incidents through to resolution
- Supporting and maintaining multiple client environments
- Administering Microsoft 365, servers, networks and endpoints
- Supporting Exchange Online, Entra ID, SharePoint and OneDrive
- Managing Microsoft Intune and endpoint environments
- Supporting Windows Server, Active Directory and Group Policy
- Troubleshooting TCP/IP, DNS and DHCP
- Working with routers, switches, firewalls, VLANs and VPNs
- Supporting Hyper-V and/or VMware environments
- Maintaining physical and virtual servers
- Troubleshooting backup and recovery issues
- Supporting infrastructure migrations and improvement projects
- Assisting with patching, security remediation and maintenance
- Working with third-party suppliers and technology vendors
- Maintaining accurate technical documentation
- Sharing technical knowledge with less experienced engineers
What we're looking for
You must have:
- At least 3 years' hands-on experience within an MSP
- Strong 2nd/3rd line technical support experience
- Excellent troubleshooting and problem-solving ability
- Experience taking ownership of escalated technical issues
- Strong Microsoft 365 administration experience
- Experience with Intune, Active Directory and Group Policy
- Windows Server administration experience
- Good networking knowledge including TCP/IP, DNS and DHCP
- Experience with switches, routers, firewalls, VLANs and VPNs
- Hyper-V and/or VMware experience
- Backup and recovery experience
- A methodical approach to troubleshooting
- The ability to work independently without constant direction
- Strong client communication skills
- A full UK driving licence
- To be based in Edinburgh or the surrounding area
Microsoft certifications are desirable, particularly across Microsoft 365 and Azure, but practical hands-on experience is more important.
Desirable experience
Experience with any of the following would be advantageous:
- Microsoft Azure infrastructure
- UniFi
- Linux
- AWS
- SAN/NAS
- PowerShell or scripting/automation
What you'll get
- 36,000- 42,000 salary depending on experience
- Hybrid working - Typically 1-2 days per week on client site
- Support towards relevant professional accreditations
- Educational assistance for relevant courses
- plus other benefits!
This is a great opportunity for an experienced MSP engineer who wants to step into a genuinely senior technical position where they're trusted to investigate, solve and improve - rather than simply close tickets.
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IT Engineer (x2) employer: Edinburgh City Football Club Limited.
KFC is an exceptional employer that fosters a vibrant work culture where team members are empowered to lead and innovate. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Restaurant General Managers not only excel in their roles but also advance their careers. Located in a dynamic environment, KFC provides unique advantages such as flexible scheduling and a supportive team atmosphere, making it a rewarding place to work for those passionate about delivering outstanding guest experiences.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
