At a Glance
- Tasks: Provide top-notch customer service and support for personal banking queries.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working options, and wellness resources.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: One year of customer service experience and excellent communication skills required.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business, Lloyds Banking Division campaign.
Start Date: Ongoing
Salary: £26,436.80
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - full flexibility required between Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
Joining the team: First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working depending on performance.
You must be able to demonstrate at least one year's experience in a customer service role.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
Values we look for you to have:
- Process Excellence: Doing things well means something to you and you will always strive to improve on your work.
- Collaboration: You enjoy working with others and you like working as a team player.
- Communication: You can speak and write clearly and in a confident manner.
- Emotional Intelligence: You possess the ability to empathise, be kind and be good with others.
- Open-Mindedness: You are open to different ways of thinking and new ideas.
- Critical Thinking: You are able to think logically when making decisions.
- Solution Orientation: Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship: Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Support and provide a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
- Help customers that may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank's complete range of services.
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management.
- Confident in following banking processes and explaining this to customers.
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
Customer Service Specialist, Lloyds Banking Group (Personal in Glasgow employer: Edinburgh City Football Club Limited.
Edinburgh City Football Club Limited is an exceptional employer that prioritises employee growth and development, offering comprehensive training opportunities and a supportive work culture. Located in the vibrant community of Falkirk, the role of Deputy Club Manager not only provides a competitive salary but also includes benefits like life assurance and exclusive discounts, making it a rewarding place to build a career in guest experience and operations.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh City Football Club Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh City Football Club Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh City Football Club Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh City Football Club Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh City Football Club Limited.!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
