At a Glance
- Tasks: Help customers by investigating fraud and providing support during stressful situations.
- Company: Dynamic financial services team in Glasgow City Park.
- Benefits: Competitive salary, 28 days holiday, employee wellbeing support, and discounts.
- Other info: Opportunities for hybrid working and excellent career growth.
- Why this job: Make a real difference while building a rewarding career in customer service.
- Qualifications: 18 months experience in banking or financial services and strong communication skills.
The predicted salary is between 28000 - 30044 £ per year.
Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agents to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services.
As a Customer Service Agent, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you.
What You'll Be Doing
- Be the first point of contact for customers reporting fraud or suspicious activity
- Investigate unusual transactions and take action to prevent financial loss
- Support and guide customers through potentially stressful situations with empathy and professionalism
- Make confident decisions on payments based on fraud risk assessments
- Educate customers on how to stay safe and avoid scams
- Handle sensitive conversations, including supporting vulnerable customers
- Ensure all actions meet strict regulatory and compliance standards
- Take full ownership of queries, aiming for first-call resolution every time
What We're Looking For
- At least 18 months' experience in a UK banking or financial services environment
- Strong communication skills with a natural ability to build rapport
- Confident understanding of banking processes and terminology
- A sharp eye for detail and strong problem-solving ability
- Comfortable handling sensitive or challenging conversations
- Ability to thrive in a fast-paced, high-volume environment
- A proactive mindset with strong decision-making skills
Salary & Benefits
- £26,000 - £28,500 (depending on experience)
- Overtime opportunities to boost your earnings
- 28 days holiday (including bank holidays)
- 10% discount on local bus travel
- Pension scheme
- Employee wellbeing support (including GP access, financial advice & mental health resources)
- Cycle to Work scheme
- Access to exclusive discounts and reward programmes
Working Hours
- 40 hours per week (full-time, permanent)
- Training: 2 weeks on-site in Glasgow
- Monday - Friday, 09:00 - 18:00
- After Training: On-site shifts: 10:00 - 19:00
- After 3 months: opportunity to move to hybrid or home working
- Shift patterns between 10:00 - 23:00, Monday - Sunday
- No holidays can be taken within the first 6-8 weeks during training and onboarding.
Why Join Us?
This is your chance to build a career where your skills truly matter. As a Customer Service Agent, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring.
Customer Service Agent in Glasgow employer: Edinburgh City Football Club Limited.
Join a vibrant and supportive team in Glasgow City Park as a Customer Service Agent, where your role is pivotal in safeguarding customers and combating fraud. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, this company fosters a culture of growth and empowerment, offering opportunities for hybrid working and professional development. Experience a fulfilling career that not only values your contributions but also provides the tools and support to thrive in a fast-paced environment.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh City Football Club Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh City Football Club Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh City Football Club Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh City Football Club Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh City Football Club Limited.!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
