At a Glance
- Tasks: Assist customers with travel queries via phone, chat, and email.
- Company: Join a fun, travel-loving team in vibrant Edinburgh.
- Benefits: 33 days annual leave, hybrid working, and free gym access.
- Other info: Great career development opportunities and a friendly team atmosphere.
- Why this job: Combine your love for travel with customer service in a supportive environment.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 25929 - 27537 £ per year.
Join a fun, travel-loving team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want you!
Salary: £26,800 & monthly bonus up to £70 per month
Why You'll Love it Here:
- 33 days annual leave (including bank holidays)
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
What You'll Do:
- Help customers with travel enquiries via phone, chat, and email
- Solve problems with empathy and efficiency
- Stay updated on promotions and policies
- Support your team on projects and huddles
What You'll Bring:
- Fluent in English and German (written and verbal)
- Strong communication and problem-solving skills
- Ability to handle multiple web chats with fast, accurate typing
- Confident working towards and achieving KPIs / Targets
- Motivated, adaptable, with eagerness to learn and grow
When and Where:
- German line hours: Mon-Sun, 8 AM - 5 PM
- Location: Edinburgh - Onsite
- Start Date: June & July 2026
German Speaking Customer Service Advisor employer: Edinburgh City Football Club Limited.
Join a vibrant and travel-loving team in Edinburgh as a German-Speaking Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee wellbeing and growth. With 33 days of annual leave, hybrid working options, and continuous learning opportunities, this role offers a fulfilling career path in a dynamic environment that celebrates diversity and encourages personal development.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
