Senior Customer Deployment Specialist in Edinburgh

Location: UK (Remote with occasional travel to UK & Europe).

Sector: Healthcare / Medical Technology / AI

About the Company: Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform. Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications—reducing implementation time, cost, and ongoing operational overhead for healthcare providers.

The Role: The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments. This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.

Key Responsibilities:

• Software Deployment & Configuration: Lead complex platform and third-party application deployments from initiation through post-implementation review; Configure and optimise deployments to meet performance, security, and customer-specific requirements; Champion deployment best practices aligned with regulatory, quality, and compliance standards.
• Architecture & Technical Leadership: Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services; Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards; Share deployment learnings with Solution Architects to continuously improve delivery standards.
• Technical Stakeholder Engagement: Work closely with customers and partners to gather technical and integration requirements; Act as a trusted subject matter expert, building confidence through clear technical guidance.
• Platform Management: Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security.
• Healthcare Data Standards & Integration: Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2.
• Interoperability & Web Services: Implement APIs and web services to support interoperability across healthcare systems.
• Tooling & Scripting: Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration; Create and improve internal tooling to enhance deployment consistency, efficiency, and security.
• Troubleshooting: Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions.
• Collaboration & Mentorship: Partner with Product, Engineering, and Customer Success teams to influence deployment readiness; Mentor junior team members and promote a culture of continuous improvement.
• Documentation & Compliance: Maintain detailed technical and deployment documentation; Adhere to all information security and acceptable use policies.

Essential Experience & Qualifications:

• Significant experience in Healthcare IT, including enterprise software implementation.
• Degree in Computer Science, Software Engineering, or equivalent industry experience.
• Proven leadership delivering large-scale, complex deployments.
• Strong understanding of clinical workflows and system integration.
• Experience deploying software in virtualised environments (VMware, Hyper-V).

Technical Expertise:

• Microsoft Technologies: Expert-level Windows Server (2016+), Active Directory, scripting, and security.
• Linux Technologies: Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security; Strong experience configuring GPU resources in virtualised environments.
• Containers: Deep experience deploying Dockerised applications using Docker and Docker Compose.
• Healthcare Standards: Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems.
• Web Services & APIs: RESTful services, XML, JSON.
• Cloud Infrastructure: Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage).
• Networking & Security: Solid understanding of networking, firewalls, VPNs, and healthcare data security; Experience working in regulated industries.

Desirable:

• Cloud certifications (AWS, Azure, or GCP).
• Kubernetes deployment and operations experience.
• Integration engines (e.g. Mirth, Rhapsody).
• Infrastructure as Code (Terraform, ARM, Bicep).
• Configuration management and monitoring tools.

Personal Attributes:

• Strong ownership mindset with the ability to drive delivery independently.
• Excellent communication and stakeholder management skills.
• Structured, analytical, and detail-oriented approach.
• Collaborative, curious, and committed to continuous learning.
• Comfortable managing multiple projects and priorities.

Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited).