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- Tasks: Lead a talented team to deliver exceptional guest experiences and manage daily operations.
- Company: Join an award-winning attraction steeped in Edinburgh's rich history.
- Benefits: Competitive salary, bonus opportunities, wellness programmes, and employee discounts.
- Other info: Creative flair and strong financial acumen will help you thrive in this dynamic role.
- Why this job: Be part of a unique experience that brings history to life while developing your leadership skills.
- Qualifications: Experience in tourism management and a passion for guest service are essential.
The predicted salary is between 34000 - 38000 £ per year.
The Real Mary Kings Close has an exceptional opportunity for an experienced Operations Manager to join our talented team. An award-winning attraction, The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh's past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh's only preserved 17th-century street.
The Operations Manager will support the General Manager in team leadership. This role will offer the right candidate the opportunity to manage the day-to-day running of the Attraction. They will lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.
Please note that we are unable to offer visa sponsorship for this role; applicants must have the right to work in the UK.
The Ideal Person
- You will have previous experience in a similar role within a tourist attraction.
- We are looking for a strong leader with proven success in managing operational teams.
- You will demonstrate a high level of thought leadership with a track record of delivering results.
- You will be passionate about building a career in the Tourism industry and have a strong focus on guest experience.
- You will be involved in designing new on-brand specialist tours, creating new scripts and dealing with props, so creative flair is essential.
- You will also have a sound understanding of financial procedures and practices alongside effective management of both budgets and people.
- Some evening and weekend work is required on rotation.
- Safety is our number one priority so this role will be responsible for managing immediately any incidents, which may affect the health and safety of other team or guests of the attraction.
- You will also be responsible for updating and implementing risk assessments so previous experience is a must!
Our attraction’s success revolves around our guests and our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.
What we offer
- Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
- Contract: Full time permanent (40 hours per week)
- We also offer an excellent benefits package:
- The opportunity to purchase additional leave
- Company pension
- Employee discount
- Wellness programmes
- Free health cash plan
- Income protection
Operations Manager in Edinburgh employer: Edinburgh City Football Club Limited.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the tourism industry, especially those who work at attractions similar to The Real Mary King's Close. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your creativity! When you get the chance to meet with potential employers, bring along ideas for new tours or guest experiences. This will demonstrate your passion and innovative thinking, which is exactly what they’re looking for.
✨Tip Number 3
Prepare for the interview by brushing up on your operational management skills. Be ready to discuss how you've successfully led teams and improved guest experiences in the past. Use specific examples to make your case!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Real Mary King's Close.
We think you need these skills to ace Operations Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Tourism: When writing your application, let your enthusiasm for the tourism industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about creating memorable experiences for our guests.
Highlight Your Leadership Skills: Make sure to emphasise your experience in managing teams and delivering results. We’re looking for someone who can lead our Operational Duty Managers and Storyteller team, so share specific examples of how you've successfully led teams in the past.
Be Creative and Innovative: Since this role involves designing new tours and scripts, don’t hesitate to showcase your creative flair in your application. Share any relevant projects or ideas you’ve worked on that demonstrate your ability to think outside the box.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Real Mary King’s Close!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Attraction
Before the interview, dive deep into The Real Mary King's Close. Familiarise yourself with its history, unique features, and guest experiences. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed operational teams in the past. Highlight your leadership style and how you motivate others to deliver exceptional guest service.
✨Demonstrate Your Creativity
Since the role involves designing new tours and scripts, come prepared with ideas! Think about innovative approaches to enhance guest experiences. Sharing your creative flair during the interview can set you apart from other candidates.
✨Understand Financial Management
Brush up on your financial procedures and practices. Be ready to discuss how you've managed budgets in previous roles. Showing that you can balance operational needs with financial responsibilities will be crucial for this position.