Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the introduction of new IT services and manage transition activities.
- Company: Join a dynamic team in a leading financial services environment.
- Benefits: Competitive pay, training for ITIL certifications, and growth opportunities.
- Other info: Collaborative culture with exposure to diverse projects and a supportive environment.
- Why this job: Kickstart your career in IT Service Management and make a real impact.
- Qualifications: Strong organisational skills and a keen interest in IT Service Management.
The predicted salary is between 30000 - 40000 £ per year.
Duration: 6 Months
Location: Edinburgh or Glasgow (4 Days in Office a month) – Client will only accept applications from North of England or Scotland.
Rate: .00 pd (Umbrella)
Role Purpose: As an IT Service Transition Analyst, you will support the successful introduction of new or changed IT services into the production environment, collaborating with experienced IT Service Transition Managers to coordinate transition activities, manage risks, produce operational readiness artifacts, and ensure smooth handover to BAU support teams.
Key Responsibilities:
- Assist with the planning and coordination of transition activities for new or changed services.
- Contribute to creating and maintaining essential documentation such as Transition Plans, Operational Readiness Checklists, Support Models, and Post Implementation Reviews.
- Attend project and service readiness meetings, capturing minutes, actions, risks, and decisions.
- Maintain action logs and ensure timely updates and closures.
- Support governance forums with reporting and document distribution.
- Produce regular and ad hoc reports from ServiceNow, including dashboards and progress reports.
- Ensure data quality in ServiceNow through updates and coordination with technical teams.
- Support adherence to IT Service Management processes, identifying improvement opportunities.
- Assist with creating and maintaining process guides and templates.
- Build effective relationships with Project Managers, Technical Leads, Service Owners, and Support Teams.
- Act as a central point for information and updates during transitions.
Essential Skills & Experience:
- Strong organizational skills with the ability to manage multiple tasks.
- Excellent written and verbal communication skills, especially in minute-taking.
- Experience with ServiceNow or similar ITSM platforms.
- A keen interest in IT Service Management and a willingness to learn.
- Attention to detail and a methodical approach to documentation.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
Desirable:
- Awareness of ITIL principles (ITIL Foundation certification is a plus).
- Experience in an IT operational or support environment.
- Exposure to Change or Release Management processes.
- Previous experience in a regulated industry (e.g., Financial Services, Insurance).
Key Attributes:
- Proactive, self-motivated, and eager to develop professionally.
- Collaborative team player with strong stakeholder engagement skills.
- Calm under pressure with a problem-solving mindset.
- Adaptable and able to thrive in a fast-paced environment.
What We Offer:
- A supportive environment that fosters growth and development in Service Management.
- Opportunities to work on a diverse range of projects and IT service introductions.
- Training and support towards ITIL certifications and broader ITSM knowledge.
- Exposure to a highly regulated and security-conscious financial services environment.
If you're excited about taking your first step into the world of IT Service Management and are ready to make a difference, we want to hear from you!
Please note: Pontoon is an employment consultancy and operates as an equal opportunities employer.
IT Service Transaction Analyst in Edinburgh employer: Edinburgh City Football Club Limited.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Transaction Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Service Management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects, reports, or any relevant documentation you've worked on. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Transaction Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you can contribute to our team as an IT Service Transition Analyst!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your attention to detail!
Highlight Your Organisational Skills: As you'll be managing multiple tasks, showcase any experience you have in planning and coordinating activities. We appreciate candidates who can demonstrate their ability to juggle responsibilities effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your ITIL Basics
Brush up on your ITIL principles before the interview. Even if you don't have a certification yet, showing that you understand the basics of IT Service Management will impress the interviewers and demonstrate your eagerness to learn.
✨Master Minute-Taking
Since excellent minute-taking skills are essential for this role, practice summarising key points from meetings or articles. During the interview, mention any relevant experiences where you successfully captured important information and actions.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think of times when you managed multiple tasks or coordinated activities effectively. This will help you illustrate your ability to handle the responsibilities of an IT Service Transition Analyst.
✨Engage with Stakeholders
Demonstrate your understanding of stakeholder engagement by discussing how you've built relationships in previous roles. Be ready to share specific examples of how you communicated effectively with different teams, as this is crucial for the position.