French Speaking Customer Service Advisor in Edinburgh

French Speaking Customer Service Advisor
Salary: 26,800 + monthly incentive based on KPI\’s
Contract: Full time, permanent
Shifts: Shifts rotate, usually Monday – Sunday 8am – 4.30pm
Training: 12 weeks
Location: Full based on site in Edinburgh
We are working with one of the world\’s biggest and most respected travel brands, looking to bring onboard a French Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in French and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM.
What You\’ll Do
Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines.
Take ownership of customer concerns, resolving travel-related issues end-to-end.
Communicate clearly and confidently across multiple channels.
Collaborate within a supportive team to achieve KPIs and service targets.
Share ideas to improve customer experience and internal processes.
What You\’ll Bring
Fluent in English and French (written and verbal).
Strong communication and problem-solving skills.
Ability to handle multiple web chats with fast, accurate typing.
Confident working towards and achieving KPIs / Targets.
Motivated, adaptable, with eagerness to learn and grow.
Why You\’ll Love Working Here
33 days annual leave (including