At a Glance
- Tasks: Coordinate maintenance services and manage multiple tasks in a fast-paced environment.
- Company: Join a dynamic operations team focused on delivering excellent customer service.
- Benefits: Competitive salary, clear progression routes, and exposure to various business areas.
- Other info: Great opportunity for career advancement within a supportive team.
- Why this job: Perfect for those looking to grow in a stable, long-term operational role.
- Qualifications: Strong communication skills and a background in customer service or admin.
The predicted salary is between 26000 - 27500 £ per year.
Are you organised, customer-focused, and comfortable managing multiple tasks at once? We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently. This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:
- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
What we're looking for:
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
The opportunity:
- Entry into a growing operations team
- Clear progression routes after 6 months
- Exposure to different areas of the business
- Stable, long-term role
Salary: 26,000 - 27,500
Helpdesk Coordinator / Customer Service Coordinator in East Calder employer: Edinburgh City Football Club Limited.
Join a dynamic operations team as a Helpdesk Coordinator, where your organisational skills and customer focus will be valued in a fast-paced environment. With clear progression routes and exposure to various business areas, this role offers a stable and rewarding career path, making it an excellent opportunity for those looking to grow within a supportive workplace culture.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator / Customer Service Coordinator in East Calder
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a friend or family member. This will help you get comfortable with common questions and showcase your customer service skills.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate that you're ready for the fast-paced environment we thrive in.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Helpdesk Coordinator / Customer Service Coordinator in East Calder
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational abilities in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like you would in the Helpdesk Coordinator role.
Emphasise Customer Service Experience:Since this role is all about customer focus, don’t forget to showcase your previous experience in customer service or call centres. Share specific examples of how you've helped clients and resolved issues efficiently.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing operations team!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like logging jobs, coordinating engineers, and managing multiple tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with clients or managed customer service situations in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you stay organised while juggling multiple tasks. You might want to share specific tools or methods you use to keep track of jobs and deadlines. This will highlight your ability to thrive in a fast-paced environment, which is essential for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the operations team and the challenges they face. This shows that you're not only interested in the role but also eager to contribute to the team's success. It’s a great way to leave a positive impression!
