At a Glance
- Tasks: Lead transformative operations to end homelessness across multiple locations.
- Company: Crisis, a national charity dedicated to ending homelessness.
- Benefits: Competitive salary, generous leave, and employee support for personal development.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in a mission-driven role during a pivotal time for change.
- Qualifications: Senior leadership experience in relevant sectors and strong partnership-building skills.
The predicted salary is between 60000 - 80000 £ per year.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in either Crisis Skylight Edinburgh (EH8 8BQ), Newcastle (NE1 2AF) or Merseyside (L1 5BD) at least three days per week. There is an expectation of regular travel across all sites and travel to our London head office approximately once every six weeks.
Contract: 12-month fixed term contract or secondment opportunity, including external secondments.
About the role
This is an exciting opportunity to step into a pivotal senior leadership role at a critical moment for Crisis. We are looking for a Director of Operations on a 12-month fixed term contract or secondment, someone who thrives in periods of transformation and can lead a geographically dispersed senior team. If you are energized by complexity, motivated by mission, and ready to make a real difference during a period of change, we want to hear from you.
With a bold new strategic direction placing Client Services at the heart of ending homelessness, Crisis is implementing a place-based approach to system change, becoming a housing provider, and scaling the impact of our nine Skylights and Christmas offer. This role sits at the centre of that change. You will provide strong, values-led leadership across our Skylights in Edinburgh, Newcastle and Merseyside, senior support to the Lead Clinical Psychologist as well the entirety of Client Services across Great Britain. You will be bold in driving continuous improvement, collaborative in your approach to partnerships, impactful in your use of data and insight, and equitable in your leadership.
About you
- Significant senior leadership experience in a relevant sector, such as homelessness, adult social care, health, education, or employment, with a strong track record of inspiring and empowering people and teams through change.
- Excellent networking, partnership-building and influencing skills, adaptable to a range of audiences from frontline staff to senior politicians and funders.
- A proven track record in operational leadership: implementing quality standards, compliance assurance, governance, and driving continuous service improvement.
- Strong analytical skills and confidence using data to generate insight that improves service effectiveness, alongside experience managing significant and complex budgets.
- A commitment to equality, diversity and inclusion, and an understanding of psychologically informed, trauma-informed approaches when working with people who have experienced complex adversity.
- A genuine commitment to Crisis purpose and values, and a passion for ending homelessness; we particularly welcome applications from people with lived experience of homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members, volunteers and supporters are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website).
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 9 June 2026 at 23:59.
Stakeholder panel interview Thursday 25 June 2026 online via Microsoft Teams.
Base main panel interview date and location: Thursday 2 June at Crisis Skylight Edinburgh.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Director of Operations - South Wales, Birmingham and Oxford employer: Edinburgh City Football Club Limited.
Crisis is an exceptional employer dedicated to ending homelessness, offering a supportive and inclusive work culture that values diversity and collaboration. Employees benefit from competitive salaries, generous leave policies, and opportunities for professional development, all while making a meaningful impact in the community. With a commitment to employee wellbeing and a mission-driven environment, Crisis empowers its staff to thrive and contribute to transformative change across South Wales, Birmingham, and Oxford.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations - South Wales, Birmingham and Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Crisis or similar organisations. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Crisis and its mission. Understand their values and how they align with your own experiences. Be ready to discuss how you can contribute to their goal of ending homelessness, showcasing your leadership skills and operational expertise.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your vision for the role and how you can lead during this transformative period. Keep it concise but impactful, highlighting your relevant experience and commitment to Crisis’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Crisis. Remember, we value diversity and encourage everyone to apply, so go for it!
We think you need these skills to ace Director of Operations - South Wales, Birmingham and Oxford
Some tips for your application 🫡
Be Authentic:When you're filling out your application, let your true self shine through! We want to know about your experiences and how they relate to our mission. Don’t be afraid to share your passion for ending homelessness.
Tailor Your Responses:Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Showcase Your Leadership Skills:As a Director of Operations, we’re keen to see your leadership style. Share examples of how you've inspired and empowered teams during times of change. We love hearing about your collaborative approach and how you’ve driven continuous improvement.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s straightforward and ensures your application gets to the right people. Plus, it helps us keep everything organised and fair during the selection process.
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Mission
Before the interview, dive deep into Crisis's mission and values. Understand their approach to ending homelessness and be ready to discuss how your experience aligns with their goals. This shows genuine interest and commitment.
✨Showcase Your Leadership Style
Prepare examples that highlight your senior leadership experience, especially in times of change. Be ready to discuss how you've inspired teams and driven continuous improvement in previous roles, as this is crucial for the Director of Operations position.
✨Data-Driven Insights
Brush up on your analytical skills and be prepared to talk about how you've used data to improve service effectiveness. Think of specific instances where your insights led to impactful decisions, as this will resonate well with the interviewers.
✨Emphasise Collaboration
Crisis values collaboration, so come equipped with examples of how you've built partnerships and influenced diverse audiences. Highlight your adaptability in working with various stakeholders, from frontline staff to senior politicians.
