At a Glance
- Tasks: Help customers with enquiries and provide solutions in a supportive team.
- Company: Join a well-established organisation in Cambuslang with a friendly culture.
- Benefits: Earn £13.89 per hour, increasing to £14.67 after 6 months, plus full training.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Develop your skills while making a real difference for customers every day.
- Qualifications: Customer service experience and excellent communication skills are preferred.
The predicted salary is between 13.89 - 13.89 £ per hour.
- Customer Service & Connections Advisor
- Location: Cambuslang
Hourly rate: 13.89 per hour, increasing after 6 months to 14.67
Job - Type: Full-time, ongoing temporary role
- Hours: Between the hours of 8.00 am - 6.00 pm Monday to Friday and 1 in 10 Saturday's
Are you a confident communicator who enjoys helping people and finding solutions?
We're looking for a Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang.
This is a great opportunity for someone with customer service experience who is looking for a role where they can build their skills, gain valuable experience and develop their career.
You'll be one of the key points of contact for customers, helping with enquiries, answering questions and making sure customers receive a professional and helpful service.
What will you be doing?
- Dealing with customer enquiries by phone, email and online
- Providing clear and accurate information to customers
- Investigating and resolving queries, making sure issues are followed through
- Building positive relationships with customers and internal teams
- Keeping customer records and systems up to date
- Escalating more complex issues when required
- Supporting new customer connections and onboarding
- Working with colleagues to provide a smooth and efficient service
- Looking for ways to improve the customer experience
What are we looking for?
We're interested in people who genuinely enjoy working with customers and solving problems.
You’ll ideally have
- Previous experience in customer service, customer support, administration or a contact centre environment
- Excellent communication skills, both written and verbal
- A friendly, professional and confident approach
- Good attention to detail and the ability to manage several tasks
- The ability to stay calm and helpful when dealing with challenging queries
- Good IT skills and confidence using Microsoft Office and computer systems
- A positive, team-focused attitude
You don't need previous experience in the utilities or connections sector.
Full training will be provided, so the most important thing is your attitude, communication skills and willingness to learn.
What's in it for you?
- 13.89 per hour, increasing after 6 months to 14.67
- Full training provided
- Ongoing temporary position with the opportunity to develop
- Monday to Friday working
- Supportive team environment
- Excellent opportunity to gain experience within a well-established organisation
- Potential for longer-term career development
Interested?
If you're a customer-focused person who enjoys helping others and would like to develop your career, we'd love to hear from you.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service & Connections Advisor employer: Edinburgh City Football Club Limited.
KFC is an exceptional employer that fosters a vibrant work culture where team members are empowered to lead and innovate. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Restaurant General Managers not only excel in their roles but also advance their careers. Located in a dynamic environment, KFC provides unique advantages such as flexible scheduling and a supportive team atmosphere, making it a rewarding place to work for those passionate about delivering outstanding guest experiences.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Connections Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh City Football Club Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh City Football Club Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Connections Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh City Football Club Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh City Football Club Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh City Football Club Limited.!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
