At a Glance
- Tasks: Help customers with travel queries in a fast-paced call centre.
- Company: Join a thriving global team in Edinburgh.
- Benefits: Competitive salary, bonuses, health support, and hybrid working options.
- Other info: Enjoy ongoing training and clear career progression opportunities.
- Why this job: Make a real difference by delivering exceptional customer service.
- Qualifications: Fluent in German and English with strong communication skills.
The predicted salary is between 28000 - 28500 £ per year.
Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit!
Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.
The Role
As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.
Location: Edinburgh (1 Lochrin Square). Hours: Full-time, 37.5 hours per week. Salary: 26,800 + monthly incentives.
Key Responsibilities
- Deliver high-quality customer service via phone, chat, and email in both German and English
- Handle customer queries and resolve issues from start to finish
- Work in a fast-paced call centre environment, managing multiple interactions at once
- Communicate clearly and confidently across all channels
- Meet and exceed KPIs and performance targets
- Collaborate with team members to improve service delivery and processes
What We're Looking For
- Previous experience in customer service, ideally within a call centre
- Fluent in German and English (written and spoken) - essential
- Strong communication and problem-solving skills
- Ability to multitask and manage multiple chats efficiently
- Comfortable working towards targets in a customer service environment
- Positive, adaptable, and eager to learn
What's on Offer
- 33 days annual leave including bank holidays
- Monthly performance bonus and referral incentives
- Health cash plan and wellbeing support
- Enhanced family policies and life insurance
- Hybrid working options (performance-based)
- On-site gym and discounted fitness memberships
- Ongoing training and clear career progression opportunities
- Regular team events, incentives, and recognition programmes
Customer Service Advisor - German Speaking employer: Edinburgh City Football Club Limited.
Join a dynamic and supportive team as a Customer Service Advisor - German Speaking in Edinburgh, where your passion for helping customers will be valued and rewarded. With a focus on employee growth, we offer ongoing training, clear career progression opportunities, and a vibrant work culture that celebrates achievements through regular team events and incentives. Enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working options, all while being part of a modern call centre environment that prioritises your wellbeing and professional development.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh City Football Club Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh City Football Club Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - German Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh City Football Club Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh City Football Club Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh City Football Club Limited.!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
