At a Glance
- Tasks: Lead the optimisation of customer journeys using data and insights.
- Company: Join the dynamic team at Edinburgh City Football Club.
- Benefits: Competitive salary, hybrid working, and flexible location options.
- Other info: Contract until February 2027 with great career development potential.
- Why this job: Make a real impact on customer experiences in a vibrant environment.
- Qualifications: Experience in customer journey management and data analysis.
Edinburgh City Football Club Limited is recruiting a Customer Journey Manager to join a hybrid Edinburgh-based team on a contract to Feb 2027. You’ll work with Product, Design and Engineering to optimise journeys, using data to identify friction and prioritise improvements. The role emphasizes customer insights, agile delivery and measurable outcomes.
Office-based 2 days a week with potential flexibility for Leeds/London. Salary from 50,000 pa DOE, plus day rate via Umbrella option.
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Customer Journey Lead – Digital CX & Optimisation employer: Edinburgh City Football Club Limited.
Edinburgh City Football Club Limited is an exceptional employer that prioritises employee growth and development, offering comprehensive training opportunities and a supportive work culture. Located in the vibrant community of Falkirk, the role of Deputy Club Manager not only provides a competitive salary but also includes benefits like life assurance and exclusive discounts, making it a rewarding place to build a career in guest experience and operations.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
