At a Glance
- Tasks: Support customers via phone, email, live chat, and social media with care and empathy.
- Company: Join a customer-centric online retail brand that values meaningful experiences.
- Benefits: Hybrid working, on-site training, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and supportive workplace.
- Why this job: Make a real difference by improving customer experiences and solving problems.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills required.
The predicted salary is between 24000 - 28000 £ per year.
Do you care about doing the right thing for customers? Not just answering queries, but really understanding what has gone wrong and taking the time to put it right?
If you take pride in helping people, enjoy solving problems, and don't just settle for quick fixes, this could be a great fit. We are recruiting for an online retail brand that genuinely puts the customer at the centre of everything they do. In this role, you won't just be responding to queries. You will have the chance to look deeper, understand root causes, and help improve the overall customer experience.
What you'll be doing:
- Supporting customers across phone, email, live chat, and social media
- Taking the time to understand each situation properly and respond with care
- Solving problems in a way that feels fair and right for the customer
- Taking ownership of issues and seeing them through to resolution
- Looking for patterns and flagging ways to improve how things are done
- Working with internal teams and suppliers to get the best outcomes
- Handling complaints calmly, professionally, and with empathy
What we're looking for:
- Someone who naturally puts customers first
- A strong sense of ownership and responsibility
- Curiosity and a willingness to ask questions and dig a bit deeper
- Clear and confident communication skills
- Good attention to detail and the ability to stay organised
- A positive attitude and a team mindset
- Previous experience in customer service, contact centre, or retail support is preferred
Location and working pattern:
- Based in Edinburgh - Stockbridge area
- 4 weeks of on-site training to get you set up
- Hybrid working after training, with 2 days at home
- 1 in 3 Saturdays
Why this role:
This is more than a customer service role. It is an opportunity to be part of a business that treats its customers as its champions. If you are someone who cares about delivering meaningful experiences and improving how things are done, you will thrive here.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Care Specialist employer: Edinburgh City Football Club Limited.
Join a dynamic online retail brand in the heart of Edinburgh, where customer care is not just a job but a passion. With a strong commitment to employee growth, a supportive work culture, and the flexibility of hybrid working, this company empowers you to make a real difference in customers' lives while enjoying a fulfilling career. Experience a workplace that values empathy, ownership, and continuous improvement, making it an excellent choice for those looking to thrive in customer service.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edinburgh City Football Club Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edinburgh City Football Club Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edinburgh City Football Club Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Edinburgh City Football Club Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edinburgh City Football Club Limited.!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
