At a Glance
- Tasks: Manage customer care queries and ensure timely resolution of issues.
- Company: Established construction firm focused on quality and accountability.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Join a people-focused organisation with opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: 1-2 years in customer care or property, strong organisational skills.
The predicted salary is between 25000 - 28000 £ per year.
25,000-28,000 (DOE) Stirling
Monday - Thurs 9am-5.30pm, Fri 9am-3.30pm
Hybrid Working (Every Mon and Friday working from home)
Overview
Due to continued growth, a well established construction firm is seeking a Customer Care Advisor to join its customer service team. This is an excellent opportunity to work for a people focused organisation where quality, accountability, and pride in delivery are central to everything they do.
Role
As the first point of contact for their customer base, you'll manage customer care queries from initial report through to successful resolution. You'll coordinate remedial works with site teams, contractors, and suppliers, ensuring issues are addressed efficiently while keeping customers informed and reassured throughout the process. You’ll have ownership of your developments and customer cases, with the autonomy to organise your workload, prioritise tasks, and deliver a high‑quality service. Escalation support is available where required, but proactive issue resolution is encouraged.
Key Responsibilities
- Act as the primary point of contact for customer aftercare
- Liaise with customers, site teams, contractors, and suppliers to ensure timely resolution of issues
- Take ownership of customer issues through to completion before escalation where possible
- Prepare and manage work instructions, invoices, and contra charges in line with cost approval limits
- Respond to customer calls and written correspondence in line with service standards
- Identify recurring issues and contribute to continuous improvement
- Deliver consistently high standards of customer service and professionalism
About You
The ideal candidate will be organised, calm under pressure, and genuinely committed to delivering an excellent customer experience. You will ideally have:
- 1-2 years’ experience within property or housing would be advantageous
- Experience of customer care / complaint handling
- Strong customer service and relationship building skills
- Excellent organisational and administrative abilities
- The ability to work independently and manage a varied workload
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Care Advisor employer: Edinburgh City Football Club Limited.
Join a well-established construction firm in Stirling as a Customer Care Advisor, where you will thrive in a people-focused environment that prioritises quality and accountability. Enjoy the benefits of hybrid working, a supportive team culture, and opportunities for personal growth while making a meaningful impact on customer experiences. With a commitment to excellence and proactive problem-solving, this role offers a rewarding career path in a dynamic industry.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they focus on quality and accountability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build your confidence in handling queries and complaints effectively.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed multiple tasks or resolved issues in previous roles. This will demonstrate your ability to prioritise and deliver high-quality service, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service experience, especially in property or housing, to show us you’re a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering excellent customer care. Share specific examples of how you've resolved customer issues in the past, as this will help us see your proactive approach.
Showcase Your Organisational Skills:Since the role requires managing a varied workload, give us a glimpse of your organisational abilities. Mention any tools or methods you use to stay on top of tasks and ensure timely resolutions for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know the Company Inside Out
Before your interview, take some time to research the construction firm. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Care Skills
Since the role is all about customer care, prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you resolved issues and maintained a positive relationship with customers, as this will demonstrate your suitability for the position.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks and prioritising effectively. Be ready to discuss how you organise your workload and manage your time. You could even share a brief story about a time when you juggled several responsibilities and still delivered high-quality service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer care, or how they measure success in this role. This shows that you're engaged and thinking about how you can contribute to their goals.
