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- Tasks: Be the go-to person for customer queries and ensure smooth installations.
- Company: Join one of Scotland's top home improvement brands with a stellar reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a solid pension plan.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact in customer experience at a rapidly growing company.
- Qualifications: Experience in customer service or sales, ideally in construction or retail.
The predicted salary is between 30000 - 40000 £ per year.
Based in Dunfermline, Fife, this permanent job offers an excellent salary and benefits package. Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK's largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Experience Specialist.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Experience Specialist joins an established team and forward-thinking department. You will be a customer success champion.
Key responsibilities include:
- Being the first point of contact for handling and co-ordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of the business’s clients and keeping them and the customers updated.
Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service professional. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial/trades retail or engineering businesses. Experience of both B2B and B2C customer service and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial.
This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.
Logo for Customer Experience Specialist in Crossford employer: Edinburgh City Football Club Limited.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logo for Customer Experience Specialist in Crossford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think of examples from your experience that align with their values. This will show them you're not just another candidate but a perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey information clearly and effectively. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Logo for Customer Experience Specialist in Crossford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Specialist role. Highlight your relevant experience in customer service, especially in fast-paced environments like construction or retail. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your success in previous roles.
Showcase Your Communication Skills: As a Customer Experience Specialist, communication is key. In your application, make sure to showcase your ability to liaise with various stakeholders and handle customer queries effectively. We love candidates who can convey their thoughts clearly and concisely!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them stand out in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to handle queries and resolve issues is key. Prepare specific examples from your past experiences where you successfully managed customer interactions, especially in fast-paced environments. Highlight how you turned challenges into positive outcomes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential situations you might encounter in this role, such as dealing with a dissatisfied customer or coordinating logistics. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's growth strategy, or how they measure success in customer experience. This shows that you’re not just interested in the job, but also in contributing to the company’s future.