IFS Project & Procurement Support Analyst in Blantyre

Key Responsibilities

IFS Support & Ticket Management

• Manage and resolve IFS support tickets across projects and procurement modules.
• Identify common issues, recurring themes, and opportunities for process improvement.
• Support the Projects and Procurement Systems Lead in troubleshooting and root cause analysis.
• Monitor query screens daily, flag errors, and learn how to resolve them with guidance.

Documentation & Training

• Maintain and update ClickLearn documentation for all projects & procurement processes.
• Create new ClickLearn content for additional projects & procurement areas as knowledge grows.
• Work through existing projects & procurement ClickLearns lower environments to build broad system understanding.
• Deliver user training sessions and support new starters or new process rollouts.

Continuous Improvement & Stakeholder Engagement

• Engage proactively with projects & procurement teams and business stakeholders to identify areas for improvement.
• Promote best practices, encourage adoption of standardised processes, and support change management.
• Recognise and champion standout users and SMEs across the business.

Project & Upgrade Support

• Participate in Go Live Implementations, training and rollout activities.
• Support system upgrade testing, including regression testing and validation of new functionality.
• Assist with KPI reporting for fresh tickets and system performance metrics.

Data & System Administration

• Maintain base data within IFS to ensure accuracy and consistency.
• Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration.
• Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows.

Daily Tasks

• Run Transfer Transactions jobs.
• Monitor query screens for errors and escalate or resolve as appropriate.
• Support users with day to day IFS queries and issues.

Skills and Experience

• Experience working with ERP systems; IFS experience is essential.
• Understanding of projects & procurement processes (in addition to supply chain, finance, service, CRM and HR).
• Projects and/or procurement background beneficial but not essential.
• Positive, proactive mindset with a strong willingness to learn.
• Confident working independently and collaboratively within a team.
• Strong communication skills and ability to engage with stakeholders at all levels.
• Comfortable working in a changing environment and motivated by challenge and growth.

What we offer

• A competitive salary and benefits package appropriate to this position.
• An employer who values the ongoing wellbeing of its employees.
• Career development within a successful and growing business.