At a Glance
- Tasks: Engage with clients, promote products, and drive sales while delivering top-notch customer service.
- Company: Join a growing business with a focus on customer care and relationship building.
- Benefits: Competitive pay, weekly pay, 28 days annual leave, and access to discounts.
- Other info: Opportunity for career growth and support for future job placements.
- Why this job: Make a real impact in a dynamic role with potential for permanent placement.
- Qualifications: Experience in customer service or sales, strong communication skills, and commercial awareness.
The predicted salary is between 25000 - 30000 £ per year.
Location: Airdrie (relocating to Falkirk - date TBC)
Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum)
Job Type: Temporary (3 months initially, with potential to become permanent)
Start Date: Immediate
Working Hours: Monday to Friday, 9:00am - 5:00pm
About the Role
We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.
Key Responsibilities
- Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
- Manage and maintain customer pricing, ensuring accuracy and commercial viability
- Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
- Analyse customer purchasing trends to identify sales gaps and opportunities
- Keep customer records up to date, ensuring all information is accurate and compliant
What We're Looking For
- Previous experience in a customer service, account management, or sales-focused role
- Strong communication skills with confidence in making outbound calls
- Ability to build and maintain strong customer relationships
- Commercial awareness and attention to detail
- Comfortable analysing data and identifying opportunities for growth
If you're immediately available and looking for a dynamic role where you can make a real impact, we'd love to hear from you.
Why Temp with Office Angels?
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
- Access to discount vouchers with many high street brands
- Eye care vouchers and money towards glasses should you require them for VDU purposes
- We can search for permanent work whilst you're in assignments and offer expert interview support and advice
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
- Statutory Sick Pay in the unfortunate event you find yourself under the weather
- Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
- Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
Office Angels is an equal opportunities employer.
Temporary Customer Service / Client Care Specialist in Airdrie employer: Edinburgh City Football Club Limited.
At Office Angels, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. As a Temporary Customer Service / Client Care Specialist, you'll enjoy competitive pay, access to various benefits including eye care vouchers and a pension scheme, and the opportunity to transition into permanent roles within our extensive network of sister businesses. Our commitment to fostering strong relationships and providing expert support ensures that you can make a meaningful impact while developing your career in a dynamic environment.
Contact Details:
Edinburgh City Football Club Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service / Client Care Specialist in Airdrie
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Temporary Customer Service / Client Care Specialist in Airdrie
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service / Client Care Specialist role. Highlight any previous customer service or sales experience, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've built relationships and driven sales in the past – we love a good story!
Show Off Your Attention to Detail:In your application, make sure to demonstrate your attention to detail. This could be through ensuring your documents are error-free or by mentioning how you’ve maintained accurate customer records in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences that highlight your skills in building relationships and resolving issues.
✨Show Off Your Communication Skills
Since this role involves making outbound calls, practice your communication skills. Be clear and confident when speaking about your previous roles and how you’ve successfully engaged with clients. Consider doing mock interviews with a friend to get comfortable.
✨Demonstrate Your Analytical Side
Prepare to discuss how you've used data to identify sales opportunities in the past. Think of specific examples where you analysed customer trends and how that led to successful outcomes. This will show your potential employer that you can contribute to their growth.
✨Be Ready for Change
Since the company is relocating, express your flexibility and willingness to adapt. Mention how you handle change positively and any experiences you have had with adapting to new environments or processes in previous jobs.
