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- Tasks: Lead a passionate team and ensure exceptional customer experiences in a vibrant bike shop.
- Company: Edinburgh Bicycle Co-op, an employee-owned bike retailer with a strong community focus.
- Benefits: Competitive salary, autonomy in store management, and long-term development opportunities.
- Other info: Be part of a supportive team and engage with the local cycling community.
- Why this job: Join a dynamic environment where your love for cycling can shine and make a real impact.
- Qualifications: Experience in managing a busy bike shop and a genuine passion for cycling.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive, dependent on experience.
Edinburgh Bicycle Co-op is a long established, respected independent bike retailer. As an employee-owned business, service quality and the customer are at the heart of what we do. We believe that great bike shops are built on strong leadership, high standards, and a genuine love for cycling and customer service. One of our Edinburgh stores, Canonmills is the only Brompton Gold store in Scotland. This is a hands-on Store Manager role for someone who knows what a great bike shop looks like and takes pride in running one. You’ll lead from the front on the shop floor, develop a knowledgeable team, and take full ownership of the store’s performance, culture, and reputation.
THE ROLE
As Store Manager, you’ll be responsible for the day-to-day success of our store. You’ll balance commercial performance with exceptional customer experiences, ensuring the shop remains a destination for cyclists of all levels. This is not a back-office role. You’ll be actively selling, coaching, problem-solving, and setting the standard every day.
KEY RESPONSIBILITIES
- Lead by example on the shop floor, delivering high-quality, consultative sales.
- Coach and develop the team’s product knowledge, sales skills, and confidence.
- Build long-term customer relationships that drive repeat business and reputation.
- Set the energy, pace, and tone of the store, especially during busy periods.
Store Operations & Standards
- Take full ownership of daily store operations, routines, and standards.
- Maintain exceptional presentation: merchandising, cleanliness, and stock availability.
- Confident use of EPOS and basic retail systems.
- Oversee stock control, accuracy, and replenishment.
Workshop Oversight
- Work closely with the workshop team to keep jobs flowing efficiently.
- Ensure clear communication with customers on service timelines.
- Maintain a high standard of handovers and aftersales experience.
- Build and retain a positive, high-performing team culture.
- Coach, develop, and recognise your team.
- Support recruitment and onboarding.
- Create clarity around expectations and accountability.
Community & Brand
- Act as an ambassador within the local cycling community.
- Support events, rides, and partnerships.
- Protect and enhance the store’s reputation.
WHO WE ARE LOOKING FOR:
- Proven experience managing a busy bike shop or specialist retail store.
- Calm, organised leadership style.
- High standards and attention to detail.
- Genuine passion for cycling.
WHAT WE OFFER:
- Autonomy in running the store to maximise opportunities.
- Experienced support & mentoring.
- Long-term development in an independent business.
- The option to join our Co-operative and have a say in how we run our business at our AGM.
WORKING HOURS
- 7 days a week opening.
- 32 days holiday (inclusive of bank holidays).
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Canonmills, then we want to hear from you.
Store Manager – Canonmills, Edinburgh employer: Edinburgh Bicycle Cooperative
Contact Detail:
Edinburgh Bicycle Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Canonmills, Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Edinburgh Bicycle Co-op, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for cycling and customer service, which is exactly what they’re looking for.
✨Tip Number 2
Practice your sales pitch! Since this role is all about leading from the front on the shop floor, think of ways to demonstrate your consultative sales skills. Role-play with a friend or in front of the mirror to nail that confident delivery.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've developed teams in the past. Think about specific situations where you’ve coached someone to success or improved team performance – this will really resonate with the interviewers.
✨Tip Number 4
Don’t forget to highlight your community involvement! If you’ve participated in local cycling events or built relationships within the cycling community, make sure to mention it. It shows you’re not just about the job, but also about enhancing the store’s reputation and culture.
We think you need these skills to ace Store Manager – Canonmills, Edinburgh
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to your customer service approach.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've coached or developed others, and how you set the tone on the shop floor.
Be Specific About Your Experience: Don't just say you have retail experience; give us the details! Mention specific roles, responsibilities, and achievements that relate to managing a busy bike shop or similar environment.
Apply Through Our Website: We want to hear from you directly! Make sure to submit your application through our website to ensure it gets to the right place. It’s the best way to kickstart your journey with us at Edinburgh Bicycle Co-op.
How to prepare for a job interview at Edinburgh Bicycle Cooperative
✨Know Your Bikes
Make sure you brush up on your cycling knowledge before the interview. Be ready to discuss different bike types, brands, and accessories. Showing genuine passion for cycling will resonate well with the interviewers at Edinburgh Bicycle Co-op.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached staff or improved team performance. This role is all about leading from the front, so showcasing your leadership style will be key.
✨Customer Service Focus
Be ready to share specific instances where you provided exceptional customer service. Discuss how you built long-term relationships with customers and handled any challenges. Remember, they value a strong customer-centric approach!
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to manage the Canonmills store. Talk about what makes this particular shop special to you and how you can contribute to its success. Your enthusiasm can set you apart from other candidates.