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- Tasks: Lead a passionate team, deliver exceptional customer experiences, and manage daily store operations.
- Company: Edinburgh Bicycle Co-op, a respected independent bike retailer with a love for cycling.
- Benefits: Competitive salary, autonomy in store management, and long-term development opportunities.
- Other info: Be part of an employee-owned business with a strong focus on customer service.
- Why this job: Join a vibrant community, make an impact, and share your passion for cycling.
- Qualifications: Experience in managing a busy bike shop and a genuine passion for cycling.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive, dependent on experience.
Edinburgh Bicycle Co-op is a long established, respected independent bike retailer. As an employee-owned business, service quality and the customer are at the heart of what we do. We believe that great bike shops are built on strong leadership, high standards, and a genuine love for cycling and customer service. One of our Edinburgh stores, Canonmills, is the only Brompton Gold store in Scotland. This is a hands-on Store Manager role for someone who knows what a great bike shop looks like and takes pride in running one. You’ll lead from the front on the shop floor, develop a knowledgeable team, and take full ownership of the store’s performance, culture, and reputation.
THE ROLE
As Store Manager, you’ll be responsible for the day-to-day success of our store. You’ll balance commercial performance with exceptional customer experiences, ensuring the shop remains a destination for cyclists of all levels. This is not a back-office role. You’ll be actively selling, coaching, problem-solving, and setting the standard every day.
KEY RESPONSIBILITIES
- Lead by example on the shop floor, delivering high-quality, consultative sales.
- Coach and develop the team’s product knowledge, sales skills, and confidence.
- Build long-term customer relationships that drive repeat business and reputation.
- Set the energy, pace, and tone of the store, especially during busy periods.
Store Operations & Standards
- Take full ownership of daily store operations, routines, and standards.
- Maintain exceptional presentation: merchandising, cleanliness, and stock availability.
- Confident use of EPOS and basic retail systems.
- Oversee stock control, accuracy, and replenishment.
Workshop Oversight
- Work closely with the workshop team to keep jobs flowing efficiently.
- Ensure clear communication with customers on service timelines.
- Maintain a high standard of handovers and aftersales experience.
- Build and retain a positive, high-performing team culture.
- Coach, develop, and recognise your team.
- Support recruitment and onboarding.
- Create clarity around expectations and accountability.
Community & Brand
- Act as an ambassador within the local cycling community.
- Support events, rides, and partnerships.
- Protect and enhance the store’s reputation.
WHO WE ARE LOOKING FOR:
- Proven experience managing a busy bike shop or specialist retail store.
- Calm, organised leadership style.
- High standards and attention to detail.
- Genuine passion for cycling.
WHAT WE OFFER:
- Autonomy in running the store to maximise opportunities.
- Experienced support & mentoring.
- Long-term development in an independent business.
- The option to join our Co-operative and have a say in how we run our business at our AGM.
WORKING HOURS
- 7 days a week opening.
- 32 days holiday (inclusive of bank holidays).
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Canonmills, then we want to hear from you.
Store Manager – Canonmills, Edinburgh employer: Edinburgh Bicycle Cooperative
Contact Detail:
Edinburgh Bicycle Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Canonmills, Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Edinburgh Bicycle Co-op, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for cycling and customer service, which is exactly what they’re looking for.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience managing a busy bike shop or retail store. Think about specific examples where you’ve led a team, improved sales, or enhanced customer experiences. We want to hear those stories!
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your love for cycling shine through. Talk about your favourite bikes, local cycling events, or how you engage with the community. This will help you connect with the interviewers on a personal level.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the store’s culture, team dynamics, or future plans. This shows you’re genuinely interested and ready to take ownership of the store’s performance and reputation.
We think you need these skills to ace Store Manager – Canonmills, Edinburgh
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to your work ethic.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've motivated a team or improved performance in a retail setting – we want to see how you lead from the front!
Be Specific About Your Experience: Don’t just say you have retail experience; give us the details! Mention specific roles, responsibilities, and achievements that relate to managing a busy bike shop. The more relevant info you provide, the better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Canonmills!
How to prepare for a job interview at Edinburgh Bicycle Cooperative
✨Know Your Bikes
Make sure you brush up on your cycling knowledge before the interview. Familiarise yourself with different bike types, brands, and accessories, especially those sold at Edinburgh Bicycle Co-op. Being able to discuss products confidently will show your genuine passion for cycling.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a retail environment. Think about times when you coached staff or improved sales performance. This role is all about leading from the front, so demonstrating your calm and organised leadership style will be key.
✨Customer Service is Key
Be ready to share specific instances where you’ve gone above and beyond for customers. Highlight your ability to build long-term relationships and create exceptional experiences. Remember, this role is about balancing commercial performance with customer satisfaction.
✨Understand Store Operations
Familiarise yourself with daily store operations, including stock control and merchandising standards. Be prepared to discuss how you would maintain high standards and ensure the shop remains a destination for cyclists. Showing that you can take ownership of these aspects will set you apart.