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- Tasks: Support the Branch Manager and deliver top-notch customer service in a vibrant store environment.
- Company: Join a passionate team at a leading cycling retailer in Aberdeen.
- Benefits: Flexible hours, competitive pay, 32 days holiday, and great staff discounts.
- Why this job: Be part of a close-knit team and make a real impact on customer experiences.
- Qualifications: Strong leadership, customer service skills, and a knack for problem-solving.
- Other info: Opportunity to join our Co-operative and share in profits after one year.
The predicted salary is between 28800 - 43200 £ per year.
Full Time (37.5 hours) Permanent position. We have an exciting opportunity for a Deputy Manager in our Aberdeen store and we’re inviting candidates to apply. Based at our store in George Street, you will work closely with the Branch Manager in all aspects of running the branch.
Key responsibilities include:
- Supporting the Branch Manager in all tasks.
- Delivering high levels of customer service alongside the business’s active selling programme.
- Supporting the management of individuals and groups of staff.
- Ensuring continued staff presence on the sales floors.
- Assisting with display and merchandising.
- Dealing with customer service issues and complaints when they arise.
- Operating specific and regular administrative systems.
- Assisting with staff training and development.
- Assisting in carrying out necessary management procedures.
It is essential that you:
- Can demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.
- Can manage customer and staff expectations while maximising the sales opportunity.
- Are an effective time-manager and a pragmatic problem solver.
- Place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’.
- Have the drive and motivation to identify, act on, and deliver sales opportunities.
In return we offer:
- As a small tight-knit team we are committed to accommodating flexible working hours.
- Competitive rates of pay based on level of experience.
- A generous holiday allowance of 32 days per year.
- An excellent staff discount scheme on bikes, parts, accessories and clothing.
- Supported entry into cycling competitions and events.
- After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.
- As a Co-operative we also have bonus opportunities for a share in the profits.
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Aberdeen then we want to hear from you.
Deputy Store Manager – Aberdeen employer: Edinburgh Bicycle Cooperative
Contact Detail:
Edinburgh Bicycle Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager – Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their tight-knit crew.
✨Tip Number 2
Practice your customer service scenarios! Since delivering high levels of customer service is key for this role, think about past experiences where you’ve handled customer issues or complaints. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated a team or managed staff effectively. Highlighting these experiences will demonstrate that you have what it takes to support the Branch Manager and keep the sales floor buzzing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Store Manager – Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Store Manager role. Highlight your leadership, customer service, and administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for the challenges of managing a store.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer service issues or managed staff effectively. We love seeing candidates who can think on their feet and deliver results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Edinburgh Bicycle Cooperative
✨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with the store's layout, products, and services. Understanding the business’s active selling programme and how customer service is delivered will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experiences in leadership roles. Think of specific examples where you've motivated a team or resolved conflicts. This will demonstrate your capability to support the Branch Manager and manage staff effectively.
✨Prepare for Customer Service Scenarios
Anticipate questions about handling customer complaints or service issues. Have a few examples ready that highlight your problem-solving skills and your commitment to delivering high-quality service. This will illustrate your ability to manage customer expectations.
✨Highlight Your Time Management Skills
Since the role requires effective time management, be ready to discuss how you prioritise tasks and manage your time efficiently. Share examples of how you've balanced multiple responsibilities in past roles, which will reassure them of your pragmatic approach.