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- Tasks: Support the Branch Manager and deliver top-notch customer service in a vibrant retail environment.
- Company: Join a passionate team at a leading cycling co-operative in Aberdeen.
- Benefits: Flexible hours, competitive pay, 32 days holiday, and great staff discounts.
- Why this job: Be part of a close-knit team and make a real impact on customer experiences.
- Qualifications: Strong leadership, customer service skills, and a knack for problem-solving.
- Other info: Opportunity to join our Co-operative and share in profits after one year.
The predicted salary is between 28800 - 43200 £ per year.
Full Time (37.5 hours) Permanent position
We have an exciting opportunity for a Deputy Manager in our Aberdeen store and we’re inviting candidates to apply. Based at our store in George Street, you will work closely with the Branch Manager in all aspects of running the branch.
Key responsibilities include:
- Supporting the Branch Manager in all tasks.
- Delivering high levels of customer service alongside the business’s active selling programme.
- Supporting the management of individuals and groups of staff.
- Ensuring continued staff presence on the sales floors.
- Assisting with display and merchandising.
- Dealing with customer service issues and complaints when they arise.
- Operating specific and regular administrative systems.
- Assisting with staff training and development.
- Assisting in carrying out necessary management procedures.
It is essential that you:
- Can demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.
- Can manage customer and staff expectations while maximising the sales opportunity.
- Are an effective time-manager and a pragmatic problem solver.
- Place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’.
- Have the drive and motivation to identify, act on, and deliver sales opportunities.
In return we offer :
- As a small tight-knit team we are committed to accommodating flexible working hours.
- Competitive rates of pay based on level of experience.
- A generous holiday allowance of 32 days per year.
- An excellent staff discount scheme on bikes, parts, accessories and clothing.
- Supported entry into cycling competitions and events.
- After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.
- As a Co-operative we also have bonus opportunities for a share in the profits.
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Aberdeen then we want to hear from you.
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Deputy Branch Manager – Aberdeen employer: Edinburgh Bicycle Cooperative
Contact Detail:
Edinburgh Bicycle Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Branch Manager – Aberdeen
✨Tip Number 1
Network like a pro! Reach out to current employees at the Aberdeen store or similar businesses. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We want to show how our skills align with their needs, so let’s nail those responses!
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Let’s make sure we look sharp and professional when we walk into that interview.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Deputy Branch Manager – Aberdeen
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and cycling shine through. We want to see that you’re excited about the role and how you can contribute to our team in Aberdeen.
Tailor Your CV: Make sure to customise your CV to highlight your leadership and administrative skills. We’re looking for someone who can support the Branch Manager effectively, so showcase any relevant experience that aligns with this.
Be Specific About Your Skills: Don’t just list your skills; provide examples of how you’ve used them in past roles. Whether it’s managing a team or resolving customer complaints, we want to know how you’ve made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Edinburgh Bicycle Cooperative
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy Branch Manager role. Familiarise yourself with the key responsibilities listed in the job description, such as supporting the Branch Manager and delivering high levels of customer service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Since this role involves managing staff and ensuring a strong sales presence, be prepared to discuss your leadership experiences. Think of specific examples where you've motivated a team or resolved conflicts. This will show that you have the necessary skills to support the Branch Manager effectively.
✨Prepare for Customer Service Scenarios
Customer service is a big part of this job, so expect questions about how you would handle various situations. Prepare some examples of past experiences where you dealt with customer complaints or improved service quality. This will highlight your problem-solving abilities and commitment to customer satisfaction.
✨Demonstrate Your Sales Acumen
The role requires maximising sales opportunities, so be ready to discuss your approach to sales. Share any strategies you've used in the past to boost sales or engage customers. This will show that you not only understand the importance of sales but also have the drive to achieve targets.
