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- Tasks: Support the Branch Manager and deliver top-notch customer service in a vibrant retail environment.
- Company: Join a passionate team at a local store dedicated to cycling and community engagement.
- Benefits: Enjoy flexible hours, competitive pay, 32 days holiday, and great staff discounts.
- Why this job: Be part of a close-knit team that values your input and offers growth opportunities.
- Qualifications: Strong leadership, customer service skills, and a knack for problem-solving are essential.
- Other info: After a year, join our Co-operative for a say in business decisions and profit sharing.
The predicted salary is between 28800 - 43200 £ per year.
Full Time (37.5 hours) Permanent position
We have an exciting opportunity for a Deputy Manager in our Aberdeen store and we’re inviting candidates to apply. Based at our store in George Street, you will work closely with the Branch Manager in all aspects of running the branch.
Key responsibilities include:
- Supporting the Branch Manager in all tasks.
- Delivering high levels of customer service alongside the business’s active selling programme.
- Supporting the management of individuals and groups of staff.
- Ensuring continued staff presence on the sales floors.
- Assisting with display and merchandising.
- Dealing with customer service issues and complaints when they arise.
- Operating specific and regular administrative systems.
- Assisting with staff training and development.
- Assisting in carrying out necessary management procedures.
It is essential that you:
- Can demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.
- Can manage customer and staff expectations while maximising the sales opportunity.
- Are an effective time-manager and a pragmatic problem solver.
- Place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’.
- Have the drive and motivation to identify, act on, and deliver sales opportunities.
In return we offer :
- As a small tight-knit team we are committed to accommodating flexible working hours.
- Competitive rates of pay based on level of experience.
- A generous holiday allowance of 32 days per year.
- An excellent staff discount scheme on bikes, parts, accessories and clothing.
- Supported entry into cycling competitions and events.
- After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.
- As a Co-operative we also have bonus opportunities for a share in the profits.
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Aberdeen then we want to hear from you.
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Deputy Branch Manager – Aberdeen employer: Edinburgh Bicycle Cooperative
Contact Detail:
Edinburgh Bicycle Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Branch Manager – Aberdeen
✨Tip Number 1
Familiarise yourself with the local cycling community in Aberdeen. Attend local events or join cycling groups to understand customer preferences and trends, which will help you connect better with potential customers and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by volunteering for team projects or initiatives in your current role. This will not only enhance your experience but also provide concrete examples of your ability to motivate and manage a team effectively.
✨Tip Number 3
Prepare to discuss specific instances where you've successfully resolved customer complaints or improved service quality. Having these examples ready will demonstrate your problem-solving skills and commitment to customer satisfaction during any interviews.
✨Tip Number 4
Research the company’s values and mission, particularly their focus on customer service and community involvement. Tailoring your conversation to align with these values can set you apart as a candidate who truly understands and embodies what they stand for.
We think you need these skills to ace Deputy Branch Manager – Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, customer service, and sales. Use specific examples that demonstrate your leadership skills and ability to handle customer service issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the responsibilities and how your skills align with their needs, particularly in supporting the Branch Manager and enhancing customer service.
Highlight Relevant Skills: In your application, emphasise your strong administrative, leadership, and motivational skills. Provide examples of how you've successfully managed teams or improved customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Edinburgh Bicycle Cooperative
✨Showcase Your Leadership Skills
As a Deputy Branch Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. This will show your potential employer that you can support the Branch Manager effectively.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers. Highlight your problem-solving skills and how you handle complaints, as this will resonate well with the interviewers.
✨Demonstrate Time Management Skills
Effective time management is crucial for this position. Prepare to talk about how you prioritise tasks and manage your time efficiently, especially in a busy retail environment. This will illustrate your ability to juggle multiple responsibilities.
✨Prepare for Sales-Related Questions
Since maximising sales opportunities is part of the job, be prepared to discuss your experience with sales strategies. Think of examples where you've successfully increased sales or improved customer engagement, as this will show your drive and motivation.
