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- Tasks: Engage with passengers, manage vehicle collection and delivery, and support customer queries.
- Company: Join Edinburgh Airport's dynamic team in a fast-paced valet parking service.
- Benefits: Enjoy 28 days holiday, pension contributions, private healthcare, and free parking.
- Other info: Flexible hours, diverse workplace, and opportunities for personal growth.
- Why this job: Kickstart your career in a vibrant environment while making travel easier for passengers.
- Qualifications: Full UK driving licence, customer service skills, and a motivated team player.
The predicted salary is between 24000 - 30000 £ per year.
Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role is a 6 month fixed term contract, working 37 hours a week, on a fully flexible basis.
What you’ll be doing:
- Engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote parking area for long stay parking.
- On the day of return, safely deliver the passengers' car back to the FastPark facility ready for collection.
- Host in our reception area to support customers with the check-in service through our self-service check-in kiosks.
- Manning our photo booth area to ensure customers are supported with the entry process.
- Support customer queries in our Ferry Lane zone.
- Support the Key Allocators with key duties, including loading of return lockers.
- Conduct key audits to ensure our customers' cars are safe and in the correct place.
What we're looking for:
- A full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time.
- A motivated team player, who can excel in customer service.
- A safe and confident driver.
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply.
What we'll offer you:
- Pension scheme - employer contributions can be up to 6%.
- 28 days holiday, based on full-time roles, increasing with service.
- Annual discretionary bonus.
- Supporting your health and wellbeing - private healthcare after 1 year’s service, access to our Employee Assistance Programme and occupational health services.
- Free car parking on site and when you go on holiday.
We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.
As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.
We work with Inclusive Employers, who are a leading organisation for employers committed to prioritising inclusion. We are supported by them through leadership workshops, a variety of resources and webinars, demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued.
Fast Park Customer Service Advisor (37hrs) – 6 month fixed term contract employer: Edinburgh Airport
Contact Detail:
Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Park Customer Service Advisor (37hrs) – 6 month fixed term contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FastPark and Edinburgh Airport. Understanding their values and services will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Since it’s a competency-based interview, think of examples from your past experiences that showcase your customer service skills and teamwork. We want to hear your stories!
✨Tip Number 3
Be yourself! The interviewers are looking for genuine people who fit their culture. Don’t be afraid to show your personality and enthusiasm for the role – it could make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily select your interview slots once you’re in the system. Let’s get you that job!
We think you need these skills to ace Fast Park Customer Service Advisor (37hrs) – 6 month fixed term contract
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about providing top-notch service at FastPark.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for motivated team players who can excel in a fast-paced environment!
Tailor Your Application: Make sure to tailor your application to the specific role. Mention how your skills and experiences align with the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the recruitment process and what to expect next.
How to prepare for a job interview at Edinburgh Airport
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Fast Park Customer Service Advisor entails. Familiarise yourself with the key responsibilities like engaging with passengers, handling vehicles, and supporting customer queries. This will help you answer competency-based questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure passenger satisfaction.
✨Demonstrate Team Spirit
As a motivated team player, it's crucial to show that you can work well with others. Prepare examples that highlight your ability to collaborate and support your colleagues, especially in a fast-paced environment like an airport.
✨Align with Company Values
Research Edinburgh Airport's values and think about how your personal values align with theirs. During the interview, be prepared to discuss how you embody these values in your work, as this will demonstrate that you're a good cultural fit for the team.