At a Glance
- Tasks: Engage with passengers, drive vehicles safely, and support customer check-in.
- Company: FastPark at Edinburgh Airport, offering a dynamic valet parking service.
- Benefits: Flexible hours, hands-on experience, and a chance to work in a vibrant environment.
- Other info: 6-month fixed term contract with opportunities for growth.
- Why this job: Join a fun team and enhance your customer service skills while driving!
- Qualifications: Full UK Driving license, great communication skills, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
About the role
Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role is a 6 month fixed term contract, working 20 hours a week, Monday - Friday. Hours will typically be 0400 - 0800 but can be flexed outwith these.
What you'll be doing
- Engage with passengers on their arrival to the FastPark facility, collect their vehicles and safely and securely drive the vehicle to a remote parking area for long‑stay parking.
- On the day of return, safely deliver the passengers car back to the FastPark facility ready for collection.
- Other duties include hosting in our reception area to support customers with the check‑in service through our self‑service check‑in kiosks.
- Manning our photo booth area to ensure customers are supported with the entry process.
- Supporting customer queries in our Ferry Lane zone.
- Supporting the Key Allocators with key duties, including loading of return lockers.
- Key audits to ensure our customers cars are safe and in the correct place.
What we're looking for
- To apply for this role, you'll need a full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time.
- To be a motivated team player, who can excel in customer service.
- Good communication skills.
- To be a safe and confident driver.
- If your experience looks slightly different to what we've listed here, we encourage you to still apply. You could add something we didn't know we needed.
Fast Park Customer Service Advisor (20hrs) - 6 month fixed term contract employer: Edinburgh Airport
FastPark at Edinburgh Airport offers a dynamic work environment where customer service excellence is at the forefront. Employees benefit from flexible working hours, a supportive team culture, and opportunities for personal growth within the aviation sector. Join us to be part of an innovative service that prioritises both passenger satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Fast Park Customer Service Advisor (20hrs) - 6 month fixed term contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FastPark and Edinburgh Airport Services. Understanding their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with passengers, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your driving skills! As a Fast Park Customer Service Advisor, you'll need to demonstrate that you're a safe and confident driver. If possible, bring up any relevant driving experience or training during your conversation with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and keen to join our team at FastPark!
We think you need these skills to ace Fast Park Customer Service Advisor (20hrs) - 6 month fixed term contract
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you engage with customers and handle queries, so share specific examples that showcase your skills!
Be Clear About Your Driving Experience:Since a full UK driving licence is essential for this role, don’t forget to mention your driving history. Let us know how long you've been driving and any relevant experiences that demonstrate your confidence behind the wheel.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Edinburgh Airport
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Fast Park Customer Service Advisor entails. Familiarise yourself with the key responsibilities like engaging with passengers, handling vehicles, and supporting customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to excel in a customer-facing role.
✨Be Prepared to Talk About Safety
As a driver, safety is paramount. Brush up on safe driving practices and be prepared to discuss how you ensure the safety of both yourself and the vehicles you handle. Mention any relevant experience you have with vehicle management or safety protocols, as this will show that you take the role seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, training opportunities, or how success is measured in this position. Thoughtful questions can leave a lasting impression on the interviewer.
