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- Tasks: Engage with passengers, collect and deliver vehicles, and support customer queries.
- Company: FastPark at Edinburgh Airport, a dynamic digital valet parking service.
- Benefits: Pension scheme, 28 days holiday, private healthcare, and free car parking.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and kickstart your career in customer service.
- Qualifications: Full UK driving licence, customer service skills, and a motivated team player.
The predicted salary is between 12 - 15 £ per hour.
Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role is a 6 month fixed term contract, working 16 hours over the weekend. The hours will typically be 0400 – 1200 however they can be flexed outwith these hours.
What you’ll be doing:
- You will engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote parking area for long stay parking.
- On the day of return, you will safely deliver the passengers car back to the FastPark facility ready for collection.
- Other duties include hosting in our reception area to support customers with the check in service through our self-service check in kiosks.
- Manning our photo booth area to ensure customers are supported with the entry process.
- Supporting customer queries in our Ferry Lane zone.
- Supporting the Key Allocators with key duties, this would be loading of return lockers.
- Key Audits to ensure our customers cars are safe and in the correct place.
What we’re looking for:
- A full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time.
- To be a motivated team player, who can excel in customer service.
- To be a safe and confident driver.
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.
What we’ll offer you:
- Pension scheme - employer contributions can be up to 6%
- 28 days holiday, based on full time roles, increasing with service
- Annual discretionary bonus
- Supporting your health and wellbeing - private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- Free car parking on site and when you go on holiday
As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.
We work with Inclusive Employers, who are a leading organisation for employers committed to prioritising inclusion. We are supported by them through leadership workshops, a variety of resources and webinars, demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued.
Fast Park Customer Service Advisor (16hrs) - 6 month fixed term contract employer: Edinburgh Airport
Contact Detail:
Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Park Customer Service Advisor (16hrs) - 6 month fixed term contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edinburgh Airport and FastPark. Understanding their values and services will help you connect better during the chat.
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to customer service and teamwork. We want to hear your stories that show you’re the perfect fit for the role.
✨Tip Number 3
Be ready to showcase your driving skills! Since this role involves driving, make sure you’re confident behind the wheel. Maybe even take a quick spin before the interview to calm those nerves.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Edinburgh Airport.
We think you need these skills to ace Fast Park Customer Service Advisor (16hrs) - 6 month fixed term contract
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the role of Fast Park Customer Service Advisor. Mention why you’re excited about working with us at Edinburgh Airport.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Edinburgh Airport
✨Know Your Stuff
Before the interview, make sure you understand what FastPark does and how it operates. Familiarise yourself with their digital valet parking service and think about how your skills can contribute to providing excellent customer service at Edinburgh Airport.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with passengers, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you went above and beyond to help someone, as these stories will resonate well during a competency-based interview.
✨Be Ready for Flexibility
The job requires working flexible hours, so be prepared to discuss your availability. Highlight your willingness to adapt to different shifts and how you can manage your time effectively to meet the demands of the role.
✨Embrace the Values
FastPark is looking for candidates who align with their core values. Review these values before your interview and think about how you can demonstrate them through your experiences. Be ready to share specific examples that reflect these values in action.