Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with passengers, collect and deliver vehicles, and support customer queries.
- Company: FastPark at Edinburgh Airport, where innovation meets customer service.
- Benefits: 28 days holiday, pension scheme, private healthcare, and free parking.
- Other info: Flexible hours, career development opportunities, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make travel easier for passengers.
- Qualifications: Full UK driving licence, customer service skills, and a motivated team player.
The predicted salary is between 24000 - 30000 £ per year.
Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role is a 6 month fixed term contract, working 37 hours a week, on a fully flexible basis.
What you’ll be doing:
- Engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote parking area for long stay parking.
- On the day of return, safely deliver the passengers' car back to the FastPark facility ready for collection.
- Host in our reception area to support customers with the check-in service through our self-service check-in kiosks.
- Manning our photo booth area to ensure customers are supported with the entry process.
- Support customer queries in our Ferry Lane zone.
- Support the Key Allocators with key duties, including loading of return lockers.
- Conduct key audits to ensure our customers' cars are safe and in the correct place.
What we're looking for:
- A full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time.
- A motivated team player, who can excel in customer service.
- A safe and confident driver.
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply.
What we'll offer you:
- Pension scheme - employer contributions can be up to 6%.
- 28 days holiday, based on full-time roles, increasing with service.
- Annual discretionary bonus.
- Supporting your health and wellbeing - private healthcare after 1 year’s service, access to our Employee Assistance Programme and occupational health services.
- Free car parking on site and when you go on holiday.
We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.
As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments.
We work with Inclusive Employers, demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued.
Fast Park Customer Service Advisor (37hrs) – 6 month fixed term contract in Edinburgh employer: Edinburgh Airport
Contact Detail:
Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Park Customer Service Advisor (37hrs) – 6 month fixed term contract in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edinburgh Airport and FastPark. Understanding their values and services will help you connect better during the chat.
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to customer service and teamwork. We want you to shine when discussing your motivations and skills.
✨Tip Number 3
Dress the part! Even though it’s a casual role, looking smart and professional can make a great first impression. It shows you’re serious about the opportunity and respect the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the recruitment process there.
We think you need these skills to ace Fast Park Customer Service Advisor (37hrs) – 6 month fixed term contract in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience. We want to see how you’ve engaged with customers and resolved issues, as this role is all about providing top-notch service to our passengers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Fast Park Customer Service Advisor role. Remember, less is often more!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the job. Mention your full UK driving licence and any relevant experience that aligns with the duties listed in the job description. We love seeing applicants who take the time to connect their skills to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our recruitment process there.
How to prepare for a job interview at Edinburgh Airport
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Fast Park Customer Service Advisor entails. Familiarise yourself with the duties listed in the job description, like engaging with passengers and handling vehicles. This will help you answer competency-based questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Demonstrate Team Spirit
As a motivated team player, it’s important to convey your ability to work well with others. Prepare examples that highlight your teamwork skills, especially in fast-paced environments. This will resonate well with the values they’re looking for.
✨Be Ready for Values-Based Questions
The interview will likely include questions based on the company’s values. Research these values beforehand and think about how your personal values align with them. This will show that you’re not just a fit for the role, but also for the company culture.