Fast Park Customer Service Advisor (16hrs) - 6 month fixed term contract in Edinburgh

Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role is a 6 month fixed term contract, working 16 hours over the weekend. The hours will typically be 0400 – 1200 however they can be flexed outwith these hours.

If you are successful in applying for the role, you will be able to select interview slots on the portal, and interviews are likely to be held on Mondays and Thursdays. It will be a competency based interview to discuss your experience and motivations in applying for the role. Please note, our interview process may be adjusted depending on the volume of candidates. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application.

What you’ll be doing

• You will engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote parking area for long stay parking.
• On the day of return, you will safely deliver the passengers car back to the FastPark facility ready for collection.
• Other duties include hosting in our reception area to support customers with the check in service through our self-service check in kiosks.
• Manning our photo booth area to ensure customers are supported with the entry process.
• Supporting customer queries in our Ferry Lane zone.
• Supporting the Key Allocators with key duties, this would be loading of return lockers.
• Key Audits to ensure our customers cars are safe and in the correct place.

What we’re looking for

• A full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time.
• To be a motivated team player, who can excel in customer service.
• To be a safe and confident driver.

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

What we’ll offer you

• Pension scheme- employer contributions can be up to 6%
• 28 days holiday, based on full time roles, increasing with service
• Annual discretionary bonus
• Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
• Free car parking on site and when you go on holiday

We offer a range of other benefits.

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.

As a business we’re driven by our values – they’re at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

We work with Inclusive Employers, who are a leading organisation for employers committed to prioritising inclusion. We are supported by them through leadership workshops, a variety of resources and webinars, demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued.

This partnership is part of our wider Diversity and Inclusion strategy.

We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups, including Diversity, STEM, Wellbeing, or create your own community – it’s important to us that you can share your interests and be yourself at work.