At a Glance
- Tasks: Provide excellent service and support to airport users while driving various vehicles.
- Company: Join a dynamic airport team dedicated to efficient operations.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and communication.
- Why this job: Be part of a vital team that keeps the airport running smoothly 24/7.
- Qualifications: Must have a full UK driving licence and excellent customer service skills.
The predicted salary is between 12 - 15 £ per hour.
Reporting to the Airside Support Unit Team Manager, the Airside Support Unit Operative is responsible for providing a great service by delivering an efficient coaching operation to all airport users, as well as working interactively with the Duty Team. The ASU Operative role follows a fully flexible roster pattern, and we are currently recruiting for a role on a 24‑hour contract. Shifts are issued three weeks in advance and follow a base pattern; however, there may be two or more fully flexible moves made within any week. Further information about the shifts can be discussed at interview.
Responsibilities:
- Potentially drive the multiple vehicles within our fleet including coaches, sweepers, trolley vehicles and winter operations vehicles.
- Carry out airside/landside sweeping to meet H monitor and liaise with ground handling agents and other airport users to provide an efficient coaching operation.
- Assist when required with allocation of coaching, sweeping etc., as and when required, with the aid of the IT systems in place.
Qualifications:
- Must have been living in the UK for the last three consecutive years.
- Must be able to work shifts as the operation is open 365 days per year and runs 24 hours a day.
- Full UK driving licence, with CAT C and CAT D licences; CAT C+E desirable and may be required to obtain if successful.
- Pass an Airside Driving Medical prior to commencing; arranged by Occupational Health following provisional offer of employment.
- Excellent team‑working and communication skills.
- Excellent customer service skills.
- Sound interpersonal skills.
- Basic IT skills; required to use systems including Iauditor, e‑learning and the intranet Gate 8.
- Ability to work on own initiative.
- Hold a current Certificate of Professional Competence.
- Adherence to framework and boundaries.
- Health high customer contact environment.
- Uniform and PPE worn at all times when appropriate.
- Ensure proper use of ID and driving permit in accordance with Airside pass procedure; flag any DVLA licence issues to the Team Manager.
Airside Support Unit Operative (24 hour contract) in Edinburgh employer: Edinburgh Airport
As an Airside Support Unit Operative, you will join a dynamic team dedicated to delivering exceptional service in a fast-paced airport environment. Our company fosters a supportive work culture that prioritises employee growth and development, offering flexible shift patterns and comprehensive training opportunities. With a commitment to safety and teamwork, we ensure that our employees feel valued and empowered while contributing to the smooth operation of the airport.
StudySmarter Expert Advice🤫
We think this is how you could land Airside Support Unit Operative (24 hour contract) in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during your interview. We want to see that you’re genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We love seeing candidates who can demonstrate their skills with real-life examples.
✨Tip Number 3
Dress the part! Make sure you look professional and ready for the role. First impressions matter, and we want to see that you take this opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on our radar as we make our decisions.
We think you need these skills to ace Airside Support Unit Operative (24 hour contract) in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work as an Airside Support Unit Operative and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience, especially in customer service and teamwork, as these are key for us. Don’t forget to mention any driving licences you hold!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Edinburgh Airport
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of the Airside Support Unit Operative. Familiarise yourself with the specific tasks mentioned in the job description, like driving various vehicles and liaising with ground handling agents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves high customer contact, be prepared to discuss your previous experiences in customer service. Think of examples where you've gone above and beyond to assist someone or resolved a conflict effectively. This will demonstrate your ability to provide great service in a busy airport environment.
✨Flexibility is Key
With the role requiring a flexible roster pattern, be ready to discuss your availability and willingness to adapt to changing shifts. Highlight any past experiences where you've successfully managed flexible working hours or adapted to last-minute changes, as this will show you're a team player who can handle the demands of the job.
✨Brush Up on Basic IT Skills
Since you'll need to use systems like Iauditor and e-learning platforms, make sure you're comfortable with basic IT skills. If you have experience using similar systems, mention it during the interview. If not, consider doing a quick online course to boost your confidence and show your commitment to learning.
