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- Tasks: Enhance customer experience through effective interaction and problem resolution.
- Company: Major transport hub in Edinburgh with a focus on customer satisfaction.
- Benefits: Pension scheme, private healthcare, and opportunities for career development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills, attention to detail, and adaptability.
The predicted salary is between 30000 - 42000 £ per year.
A major transport hub in Edinburgh seeks a Customer Support Advisor to enhance customer experience through effective interaction and problem resolution. You will engage with customers across various channels and collaborate with stakeholders to improve services.
Ideal candidates are skilled communicators with strong interpersonal abilities, attention to detail, and adaptability.
This full-time role features diverse responsibilities, offering opportunities for career development and a range of benefits, including a pension scheme and private healthcare.
Airport Customer Experience & Insights Advisor in Edinburgh employer: Edinburgh Airport
Contact Detail:
Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Experience & Insights Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in enhancing the customer experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Airport Customer Experience & Insights Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Support Advisor, your ability to communicate effectively is key. Make sure your written application reflects your strong interpersonal skills. Use clear and concise language to demonstrate how you can engage with customers and resolve their issues.
Highlight Your Attention to Detail: In this role, attention to detail is crucial. When crafting your application, double-check for any typos or errors. We want to see that you can present information accurately and professionally, just like you would when assisting customers.
Be Adaptable in Your Approach: The job requires adaptability, so let us know how you've handled changing situations in the past. Share examples in your application that showcase your flexibility and problem-solving skills, as these are essential for enhancing customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Edinburgh Airport
✨Know Your Customer Experience
Familiarise yourself with the key aspects of customer experience in a transport hub. Think about how you can enhance interactions and resolve problems effectively. Be ready to share examples from your past experiences that demonstrate your skills in this area.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication is crucial. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you value effective dialogue.
✨Demonstrate Adaptability
The role requires adaptability, so be prepared to discuss situations where you've had to adjust to changing circumstances. Highlight your ability to handle diverse responsibilities and collaborate with different stakeholders to improve services.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer experience and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
