At a Glance
- Tasks: Lead the Early Baggage Store team and ensure top-notch passenger experiences.
- Company: Join Edinburgh Airport, a vibrant hub connecting Scotland to the world.
- Benefits: Enjoy competitive pay, 28 days holiday, and private healthcare after a year.
- Other info: Flexible shifts available; we value diversity and inclusion in our workplace.
- Why this job: Be part of a dynamic team and develop your career in a fast-paced environment.
- Qualifications: Experience in baggage operations and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The EASL EBS Duty Manager will oversee the Early Baggage Store (EBS). The responsibility of the EASL EBS Duty Manager is to ensure the operational area is resourced correctly and the best passenger experience is delivered. This role will be accountable for managing the EASL EBS operational team on a day-to-day basis. This role will be fully flexible, with shifts to cover a 24/7 operation.
What you’ll be doing:
- Full accountability for the performance of the EASL EBS Team through close management of the resource (approx. 20-30 staff) on a shift basis.
- Oversee adherence to operational plans and ensure smooth running of processes.
- Conduct daily briefings with Ground Handling Agents, Baggage Controllers and EBS teams.
- Review operational forecasts and planning tools.
- Prepare daily operational plans and complete risk assessments.
- Full working knowledge of the airport operation and its processes to understand and report on performance against KPIs and SLAs.
- Work closely with airlines/handling agents, airport departments to understand specific requirements, ensure good communication and positive open working relationships to the benefit of the overall service provision.
- Ensure clear understanding of baggage processes and a close working with EAL Baggage controllers.
- Development of Early Baggage processes to ensure an efficient and robust operation is maintained.
- Keep up to date with changes to legislation and other requirements, to ensure Edinburgh Airport remains compliant, and communicate these to the Edinburgh Airport management team and/or Legal Director for review/consideration.
- Support the EAL Baggage Operations Manager in the development of the EASL team through annual appraisals, training requirements, 1-1 performance reviews, sickness and absence management of the team.
- Dealing with complaints within a timely manner and investigating all breaches of EBS processes.
- Provide a close working relationship with EAL Business Planning team around rostering to ensure plans are executed to meet operational peaks.
- This role will focus primarily on baggage operations, but may support wider EASL operational activities as required.
What we’re looking for:
- You should be self-motivated with initiative and excellent interpersonal skills.
- The ability to manage own workload, deal with competing priorities and work with a minimum of supervision is essential.
- Excellent analytical and reporting skills.
- Effective communication and teamwork skills.
- Confident decision-making and problem-solving abilities.
- Organised, dependable, and detailed focus.
- This role will involve manual handling, so you will be comfortable with physical work, manual handling and spending long periods on your feet.
Experience:
- Experience in leading a team in the delivery of an EBS/Batch build baggage operation.
- Highly competent in use of IT packages including Word, Excel.
- Experience in a fast-paced or operational environment.
- Experience within an airport environment.
- Knowledge of manual handling or POPs training.
- Full UK driving license.
- Experience in baggage operations.
- Ability to pass an air-driving medical.
- Basic IT skills (Microsoft Office, Tableau, SAC).
- Awareness of 5S methodology.
- IOSH training.
What we’ll offer you:
- Pension scheme - employer contributions can be up to 6%.
- 28 days holiday, based on full time roles, increasing with service.
- Annual discretionary bonus.
- Supporting your health and wellbeing - private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services.
- Free car parking on site and when you go on holiday.
We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application.
Early Bag Store Duty Manager employer: Edinburgh Airport
At Edinburgh Airport, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions directly impact the passenger experience. With a strong focus on employee development, we provide comprehensive training and growth opportunities, alongside a competitive benefits package that includes a pension scheme, private healthcare, and generous holiday allowances. Our inclusive culture encourages collaboration and innovation, making it a rewarding place to build your career in the heart of Scotland's bustling airport operations.
StudySmarter Expert Advice🤫
We think this is how you could land Early Bag Store Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the interview!
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers. We want you to shine in that interview!
✨Tip Number 3
Show off your teamwork skills! Since this role involves managing a team, be ready to discuss how you've successfully worked with others in the past. Share specific examples that highlight your leadership and communication abilities.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Early Bag Store Duty Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in baggage operations and team management. We want to see how your skills align with the role of EASL EBS Duty Manager, so don’t hold back!
Show Off Your Skills:Use specific examples to demonstrate your analytical and reporting skills. We love seeing how you’ve tackled challenges in fast-paced environments, so share those stories that showcase your problem-solving abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edinburgh Airport
✨Know Your Stuff
Make sure you have a solid understanding of the Early Baggage Store operations and the specific responsibilities of the Duty Manager role. Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the position, as this will show your commitment and readiness to take on the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to motivate staff, handle complaints, and ensure smooth operations. This is crucial since you'll be managing a team of 20-30 staff members, so demonstrating your leadership style will be key.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would maintain open communication with Ground Handling Agents and Baggage Controllers, as well as how you would build positive relationships with airlines and other airport departments.
✨Emphasise Adaptability
Given the flexible nature of the shifts and the fast-paced environment, be prepared to discuss how you handle competing priorities and adapt to changing situations. Share specific examples of when you've successfully navigated challenges in a similar operational setting, showcasing your problem-solving abilities.
