Airport Operations Coordinator in Dunfermline

The Airport Operations Coordinator will work as part of a small, highly professional team who are responsible for delivering world class operations through effective use of flow monitoring of our passenger journey end-to-end, whilst ensuring the safety and security of our airport campus.

The Airport Operations Control Centre (AOCC) is also responsible for co-ordinating all aspects of our incident and emergency response with 3rd parties, in line with relevant procedures and contingencies. This role is a 20 hour, fully flexible contract, meaning that you could be rostered to work any day or night shift over a 7 day period.

About the Recruitment Process: The recruitment process for this role will comprise of a two stage interview process. The first stage will be a Teams interview, which will be task based and will simulate the duties of the role. The second stage will be an in person competency based interview, where you will meet some of our Airport Operation Managers and discuss your experience and motivations in applying for the role. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application.

What you’ll be doing:

• Monitor and coordinate our daily operational response, providing situational awareness to the Airport Operations Manager (AOM) and key stakeholders through proactive review and management of airport CCTV systems.
• Coordinate airport resources in real-time, working in conjunction with the AOM and key partners.
• Identify early deviations to the operational plan through use of technology and communication.
• Maintain a safe and secure airport environment including immediate response to security breaches and alarms, as well as delivering public announcements to the campus to keep staff and passengers informed.
• Work with control authorities as well as third parties to proactively reduce any potential criminal or terrorist related activity.
• Have ownership of operational protocols and contingency plans as relevant within airport control, ensuring they remain fit for purpose.
• Coordinate and assure excellent use of radio protocol by stakeholders.
• Provide legal support to case work through the effective use of CCTV systems.
• Ensure compliance with all legal and statutory obligations applicable to this role including GDPR policies.

What we’re looking for:

• Experience in airport operations, a strong sense of personal ownership to business challenges and a passion for control centre environments.
• Ability to obtain a Counter Terrorist Check, having lived in the UK for the last 3 consecutive years.
• Experience in operational control environments.
• Demonstrate innovation, adaptability, pragmatism and enthusiasm for their work.
• Ability to interpret data from various systems to make decisions and initiate responses effectively.
• Ability to communicate clearly in any situation and work well under pressure.
• Strong problem-solving skills and ability to remain calm and effective in stressful situations.
• Ability to manage large amounts of information and prioritise effectively.
• Proven ability to work collaboratively with stakeholders at all organisational levels.
• Strong and effective Customer Service skills, with ability to ease conflict situations.

The following additional items are nice to have but are not essential for the role:

• Working knowledge of all Edinburgh Airport campus, regulations and emergency procedures.
• Experience in working with emergency services and control authorities.
• Experience in a customer service role.
• Significant experience in an aviation setting.

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

What we’ll offer you:

• Pension scheme - employer contributions can be up to 7%.
• 265 hours holiday, based on full time roles, increasing with service.
• Annual discretionary bonus.
• Supporting your health and wellbeing - private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services.
• Free car parking on site and when you go on holiday.

We offer a range of other benefits, find out more here.

Why EDI? We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.