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- Tasks: Enhance customer experience through effective interaction and problem resolution.
- Company: Major transport hub in Edinburgh with a focus on customer satisfaction.
- Benefits: Pension scheme, private healthcare, and opportunities for career development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills, attention to detail, and adaptability.
The predicted salary is between 30000 - 42000 £ per year.
A major transport hub in Edinburgh seeks a Customer Support Advisor to enhance customer experience through effective interaction and problem resolution. You will engage with customers across various channels and collaborate with stakeholders to improve services.
Ideal candidates are skilled communicators with strong interpersonal abilities, attention to detail, and adaptability. This full-time role features diverse responsibilities, offering opportunities for career development and a range of benefits, including a pension scheme and private healthcare.
Airport Customer Experience & Insights Advisor employer: Edinburgh Airport
Contact Detail:
Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Experience & Insights Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in enhancing the customer experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and get to know you better. Plus, it’s the best way to stay updated on your application status and any upcoming opportunities.
We think you need these skills to ace Airport Customer Experience & Insights Advisor
Some tips for your application 🫡
Show Your Communication Skills: As a Customer Support Advisor, your ability to communicate effectively is key. Make sure your written application reflects your communication style – be clear, concise, and engaging. We want to see how you can connect with customers through your words!
Highlight Your Problem-Solving Abilities: In this role, you'll be resolving customer issues, so don’t shy away from sharing examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and adapt to different situations!
Pay Attention to Detail: Attention to detail is crucial in enhancing customer experience. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Edinburgh Airport
✨Know the Company Inside Out
Before your interview, do some homework on the transport hub in Edinburgh. Understand their values, mission, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal abilities.
✨Demonstrate Adaptability
In a dynamic environment like an airport, adaptability is crucial. Think of instances where you've had to adjust quickly to changes or unexpected challenges. Share these experiences to illustrate your flexibility and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career development, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
