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- Tasks: Lead a team to provide top-notch service support and ensure customer satisfaction.
- Company: Join Edina, a pioneer in low-carbon energy solutions since 1985.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Be part of a mission-driven company making a real impact on sustainability.
- Qualifications: Previous supervisory experience and a passion for customer service are essential.
The predicted salary is between 43200 - 72000 £ per year.
Established in 1985, Edina is a leading international power generation specialist, delivering low-carbon, cost-effective energy and battery storage solutions. Using diverse fuel sources like biogas, natural gas, and landfill gas, Edina supports clients in improving energy efficiency, reducing emissions, and achieving net zero goals.
With over 200 professionals and global operations, we combine innovative technology, in-house manufacturing, and strong customer values – sustainability, flexibility, and integrity – to provide reliable, tailored power solutions and exceptional after-sales support across public and industrial sectors.
We aim to build long-lasting partnerships with our customers in support of their project requirements to deliver market-leading power generation solutions to reduce energy costs and guide our clients through the transition to net carbon zero.
Backed by a dedicated in-house manufacturing division, skilled professionals, and a proven track record across public and industrial markets worldwide, we cover the full spectrum, delivering reliable, forward-thinking power generation solutions with an after-sales service.
We are currently seeking to appoint a Service Support Supervisor to join our team in Stockport, Manchester, on a full-time, permanent basis.
The Benefits
- 25 days’ annual leave plus bank holidays and public holidays
- Enhanced Holiday Entitlement based on length of service
- Company pension scheme with an attractive employer contribution percentage
- Company vehicle
- Life Insurance
- Employee Assistance Programme
- Cycle to Work Scheme
- Continued investment in employee training to further enhance knowledge, expertise and creativity
This is an exciting opportunity for a qualified engineer with strong supervisory experience to join our pioneering organisation.
You’ll have the chance to take the lead in delivering high-performance maintenance operations that help power critical energy infrastructure across the UK.
What’s more, you’ll become part of a knowledgeable, collaborative team with access to ongoing training, career development, and cutting-edge technology, all while helping drive a cleaner, more energy-efficient future.
So, if you’re ready to step into a leadership role with real impact, then apply today!
The Role
As a Service Support Supervisor, you will oversee the efficient scheduling, diagnosis, and delivery of service operations for gas and diesel engine installations.
Your primary focus will be to maintain high performance across all contract engines while supervising engineers and service teams to deliver cost-effective, reliable service.
You will co-ordinate all planned and reactive maintenance activities, supporting engineers both remotely and on-site with fault diagnosis and resolution.
Additionally, you will:
- Manage the day-to-day operations of the service team
- Ensure service operations are delivered efficiently and meet customer expectations
- Monitor and control operating costs in line with commercial targets
- Maintain strong relationships across the parts and service organisation
- Track contract and job profitability and provide regular performance updates
About You
To be considered as a Service Support Supervisor, you’ll need:
- At a minimum, an ONC, NVQ Level 2 or City & Guilds Level 2 qualification in mechanical/electrical engineering or motor vehicle studies or equivalent
- A minimum of two years’ supervisory experience
- To be a time-served technician in a mechanical and/or electrical discipline
- In-depth knowledge of gas/diesel engines
- Effective IT skills and competency in the use of Microsoft Office Packages
- A full, valid driving licence
Hours of Work: Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 4.00pm.
This role will involve weekend work and possible out-of-hours work. You will be required to participate in an established 24-hour callout programme based on a rota system.
The closing date for applications is 4:00pm on Tuesday 5th May 2026.
Due to a fast-moving market, applications may be filled on short notice, and the deadline date may be brought to a close early. Please apply early to avoid disappointment.
Other organisations may call this role Service Supervisor, Maintenance Supervisor, Service Delivery Supervisor, Engineering Services Supervisor, Operations Supervisor, Technical Support Supervisor, Planned Maintenance Supervisor, or Service Operations Team Leader.
Edina is an equal opportunities employer.
So, if you’re ready to step into an impactful role as a Service Support Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Service Support Supervisor employer: Edina
Contact Detail:
Edina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Supervisor
✨Tip Number 1
Familiarise yourself with Edina's products and services. Understanding their low-carbon energy solutions and how they operate will give you an edge in discussions during the interview.
✨Tip Number 2
Network with current or former employees of Edina on platforms like LinkedIn. They can provide valuable insights into the company culture and what the hiring managers are looking for in a Service Support Supervisor.
✨Tip Number 3
Prepare to discuss your experience in managing teams and providing excellent customer service. Be ready to share specific examples that demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Research the latest trends in the energy sector, especially around low-carbon technologies. Showing that you are knowledgeable about industry developments can set you apart from other candidates.
We think you need these skills to ace Service Support Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description for the Service Support Supervisor position carefully. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service support or supervisory roles. Use specific examples to demonstrate how your skills align with Edina's focus on energy efficiency and low-carbon solutions.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in working for Edina and how your background makes you a suitable candidate for the role. Mention your passion for sustainable energy and any relevant achievements.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Edina
✨Understand the Company’s Mission
Before your interview, make sure you research Edina's mission and values. Familiarise yourself with their focus on low-carbon energy solutions and how they support clients in achieving net zero goals. This will show your genuine interest in the company and its objectives.
✨Prepare for Behavioural Questions
As a Service Support Supervisor, you'll likely face questions about your leadership and problem-solving skills. Prepare examples from your past experiences that demonstrate your ability to manage teams, resolve conflicts, and improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Technical Knowledge
Given Edina's focus on power generation and energy efficiency, be ready to discuss relevant technical knowledge. Brush up on topics related to biogas, natural gas, and battery storage solutions. Being able to speak confidently about these areas will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company. Inquire about the team dynamics, ongoing projects, or future challenges Edina might face in the energy sector. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.