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- Tasks: Manage property cases and provide exceptional customer service in housing.
- Company: Join Stonewater, a leading housing provider with a commitment to quality and inclusivity.
- Benefits: Competitive salary, flexible working, and the chance to make a real difference.
- Why this job: Be part of a team that supports vulnerable customers and drives positive change.
- Qualifications: Experience in housing, strong communication skills, and a customer-focused mindset.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 25000 - 33000 £ per year.
Location: Home Based, covering Dorset, East Hampshire & Southampton
Salary: £29,000 per annum
Type: Full-time
Closing Date: 12 December 2025
Stonewater is looking for a Housing Officer (internally known as a Customer Partner) to join our Tenancy Sustainment team and provide exceptional customer service. The role focuses on managing property condition cases, hoarding issues, tenancy breaches, and permissions. It offers a varied, frontline experience for an experienced Housing or Community Development specialist, with responsibility for customer outcomes across a national model while maintaining local connections.
Key responsibilities:
- Manage property condition cases and tenancy breaches.
- Handle hoarding, permissions and other tenancy-related matters.
- Coordinate with multi-agencies to achieve customer outcomes.
- Travel locally for site visits and court appearances on behalf of colleagues.
- Provide customer-focused service and innovative solutions.
Ideal candidate will:
- Have proven housing experience and be able to successfully manage property condition cases and tenancy breaches.
- Have a strong customer focus and excellent communication skills.
- Be experienced in partnership and multi-agency working.
- Understand safeguarding and support vulnerable customers.
- Be agile, flexible and able to prioritise customer needs.
- Work well within a team and think beyond process to find innovative solutions.
- Be computer literate; experience with Active H is desirable.
Appointment will be subject to a satisfactory Disclosure and Barring Service check, satisfactory references and a valid right‑to‑work document.
Stonewater is a leading housing provider with over 40,000 homes and 93,000 customers. We manage a diverse portfolio that includes affordable rented homes, shared ownership, sales and specialist accommodation, and we are committed to quality, inclusivity and sustainability.
To apply, please click the "Apply" button to be redirected to Stonewater’s website to complete your application.
Housing Officer in Southampton employer: Edgy Design Studio - Goedgy.com
Contact Detail:
Edgy Design Studio - Goedgy.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Southampton
✨Tip Number 1
Get to know the company! Research Stonewater and their values. Understanding their commitment to quality, inclusivity, and sustainability will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Housing Officer at Stonewater.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle property condition cases or tenancy breaches. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in managing property condition cases and tenancy breaches. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Focus: Since this role is all about providing exceptional customer service, let us know how you’ve gone above and beyond for customers in the past. Share specific examples that demonstrate your strong communication skills and customer-centric approach.
Highlight Teamwork and Multi-Agency Experience: We value collaboration, so if you’ve worked with different agencies or teams, make sure to mention it! Talk about how you’ve successfully coordinated efforts to achieve positive outcomes for customers.
Keep It Professional Yet Personal: While we appreciate professionalism, we also love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Just remember to keep it relevant to the role and our values at Stonewater.
How to prepare for a job interview at Edgy Design Studio - Goedgy.com
✨Know Your Stuff
Make sure you brush up on your housing knowledge, especially around property condition cases and tenancy breaches. Familiarise yourself with Stonewater's values and how they align with your own experience in customer service.
✨Showcase Your Communication Skills
Since the role requires excellent communication, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you’ve coordinated with multi-agencies or resolved complex issues.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to hoarding issues or tenancy permissions. Practice articulating your thought process and the innovative solutions you would propose to tackle these challenges.
✨Demonstrate Your Team Spirit
Highlight your ability to work well within a team and your flexibility in prioritising customer needs. Share experiences where you’ve collaborated with others to achieve positive outcomes, showing that you can think beyond just processes.
