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- Tasks: As a Housing Officer, you'll provide top-notch customer service and manage community projects.
- Company: Join Stonewater, a leading housing provider dedicated to creating quality homes for diverse communities.
- Benefits: Enjoy flexible home-based work, travel opportunities, and a supportive team culture.
- Why this job: Make a real impact in communities while developing your skills in a dynamic environment.
- Qualifications: Experience in Housing Management and strong communication skills are essential.
- Other info: This role requires occasional travel and is subject to background checks.
The predicted salary is between 28800 - 43200 £ per year.
Home based, covering Eastbourne & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need to be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading, which depending on where you live may require an overnight stay for meetings.
We are now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities. The Customer Partners in our Neighbourhoods team play a vital role in this. We aim to build resilient, healthy, and happy communities, and we are seeking someone who can help us achieve this by bringing creativity and problem-solving skills.
In this role, you will work closely with customers and stakeholders to resolve queries related to community management, such as waste and nuisance in communal areas. You will also have the opportunity to identify and manage community projects to enhance our customers\’ lives.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model while maintaining local connections.
The Ideal Candidate Will
- Have proven Housing Management & Community Development experience.
- Have a strong customer focus.
- Possess high-level communication skills, demonstrating the ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet customer needs.
- Be able to think beyond process to find innovative solutions for customers.
- Have exceptional Time Management & Organisational skills, essential for working independently daily.
- Be able to hit the ground running in a fast-paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Note: Stonewater reserves the right to close the application process early if enough quality applications are received.
Discover Stonewater
Stonewater is a leading housing provider managing around 40,000 homes, serving 93,000 customers across a portfolio of affordable properties for general rent, shared ownership, sale, and specialist accommodation, alongside an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are looking for like-minded individuals to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial. We want people who are eager to make a difference and transform lives.
We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader, which enables us to better support our colleagues regarding disability, mental health, and wellbeing. We have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. Additionally, we are committed to being a Menopause Friendly employer and working towards related accreditation.
Are you ready to #DiscoverStonewater?
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Housing Officer employer: Edgy Design Studio - Goedgy.com
Contact Detail:
Edgy Design Studio - Goedgy.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Understanding the unique challenges faced by residents in Eastbourne and surrounding areas will help you demonstrate your commitment to community management during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing and community development to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare examples of your problem-solving skills. Think of specific instances where you've successfully resolved community issues or improved customer satisfaction, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research Stonewater's values and mission. Aligning your personal values with those of the company will not only help you in interviews but also show your genuine interest in contributing to their goals of building resilient communities.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management and community development. Use specific examples that demonstrate your customer focus and problem-solving skills, as these are key for the Housing Officer role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community management and your ability to work independently. Mention how your skills align with Stonewater's mission to build resilient communities and provide exceptional customer service.
Showcase Communication Skills: In your application, emphasise your high-level communication skills. Provide examples of how you've positively influenced outcomes or negotiated solutions in previous roles, as this is crucial for the position.
Highlight Flexibility and Organisation: Since the role requires travel and site visits, mention your time management and organisational skills. Explain how you can manage your schedule effectively while working independently and being flexible to meet the needs of the job.
How to prepare for a job interview at Edgy Design Studio - Goedgy.com
✨Showcase Your Customer Focus
As a Housing Officer, your ability to put customers at the heart of everything you do is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or improved their experience. This will demonstrate your strong customer focus.
✨Demonstrate Communication Skills
High-level communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've positively influenced outcomes in previous roles through effective communication and negotiation.
✨Highlight Problem-Solving Abilities
The role requires innovative thinking to find solutions for community issues. Think of specific instances where you identified a problem and implemented a creative solution. This will show your potential employer that you can think beyond processes.
✨Prepare for Flexibility and Travel
Since the role involves site visits and occasional travel, be prepared to discuss your flexibility and organisational skills. Share how you manage your time effectively while working independently, especially in a fast-paced environment.
