Customer Services Representative in London

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Let’s Talk About You

You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our role, this might be your next step!

We are looking for an experienced Professional to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Wilkinson Sword, Schick, Hawaiian Tropic, Carefree, Bulldog Skincare for Men, Jack Black and recently acquired Cremo Grooming… just to name a few!).

Now, Let’s Get Down to Business

If there’s one thing, you’ll get here at Edgewell, it’s a collaborative group full of likeable, diverse and nurturing colleagues. They’re an inspiring bunch. Here’s a sample of what you’ll get up to:

• This is an excellent opportunity for an Administrative, Logistics or Customer Service professional to be responsible for supporting the Supply Chain team ensure our product gets to where it needs to be!
• Reporting to the Team Manager, you will be involved in various activities relating to order management of our products.
• You will be part of a diverse team and will work with both UK & European colleagues.
• The role demands a great deal of flexibility, attention to detail and working to deadlines, so is ideal for someone who enjoys variety as well as being a team player.

Responsibilities:

• Process customer’s orders with a high level of accuracy, managing the order information flow, checking product availability, booking delivery and transportation considering customer specific requirements and lead times.
• Understand and monitor special customer requirements both in terms of pick & packing as well as transportation and delivery lead times.
• Review and monitor Backorders, proactively communicating issues to customers and sales.
• Support department service level goals on OTIF (On Time In Full).
• Evaluate and action requests for returns and claims and issue of credit notes based on the sign off/return confirmation process.
• Maintain accurate customer profiles and procedure manuals.
• Responsible for maintaining relevant customer’s product/material code file, update SAP with changes and ensuring that the customer is aware of the change and effective date, so they place their orders using the correct code.
• Ensure customers are regularly informed regarding any issues on product availability, sales over forecast, delivery times and delays.
• Respond to customer enquiries, claims and complaints within agreed departmental time frames.
• Proactively use shared daily/weekly/monthly reports that show order status and performance to drive action for own accounts within the agreed timeframe, follow up, and discuss any challenges faced to enable issue resolution and allow orders to be delivered on time and in full.

Are You Ready to Show Us What You’ve Got?

We’re looking for someone with significant experience ideally gained within an FMCG or Cosmetics business. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too. Here’s what we are looking for:

• Experience in a similar role and industry.
• Educated to a minimum of “A level” or equivalent to include English and Maths.
• Highly developed IT skills and proficient with Microsoft Office tools (Excel, Teams).
• Prior experience in SAP is a must.
• Ability to work as part of a team as well as use own initiative.
• Passionate about customer service.
• Highly organized and able to manage deadlines effectively and efficiently.
• High levels of attention to detail.
• Must possess a flexible and responsive working style.
• Good communicator via email, telephone or written.

What we offer:

• Competitive salary.
• Hybrid working possible (2 days in the office).
• Employee assistance programme.
• Life assurance.
• Discounted Edgewell branded products.
• Core working hours.
• 25 days annual leave.
• Free beverage & snacks.
• Sports & social club membership.
• Casual smart dress code.
• A great team!

Now Take the Next Step

If you’re looking forward to progressing your career with us, then we’re looking forward to hearing from you. Please email an up-to-date CV in English along with your salary expectations. Alternatively, feel free to pass onto your teammates who may be interested.

For information about this great company, visit www.edgewell.com.

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.