EMEIA Pacific Multi Market Customer Director

Location: London or Paris

Hybrid model – a great mix of in‑person interaction and virtual working (typically 2–3 days per week in the office).

You’re a senior commercial leader with the confidence, credibility and curiosity to operate at regional scale. You thrive in complex, matrixed environments and enjoy shaping strategy and seeing it come to life on the ground. You’re commercially ambitious, but purpose matters to you too.

• Lead and coordinate multi‑market and regional customer partnerships, creating aligned growth plans and consistent execution frameworks.
• Define and deploy regional best practice for customer strategy, go‑to‑market execution and joint business planning.
• Develop and embed repeatable customer playbooks across range, pricing, promotion, visibility, activation and digital integration.
• Act as the central connector between sales, marketing, ecommerce and category teams to deliver integrated shopper and customer plans.
• Lead strategic collaboration and negotiation with regional and multi‑market customers, including key European buying groups.
• Drive thought leadership and best‑practice sharing across hubs and markets, raising commercial capability and execution standards.
• Champion data‑led decision making, building advanced commercial and analytics capabilities to optimise investment and performance.
• Identify and unlock new growth opportunities in emerging and non‑traditional channels, including on‑demand and rapid delivery ecosystems.
• Build strong external networks to bring outside‑in thinking into the region.
• Lead, develop and inspire a high‑performing regional team, building capability and succession pipelines across markets.

• Proven experience managing and growing large, complex, multi‑country customer relationships.
• Strong background in joint business planning, customer strategy and go‑to‑market execution.
• Negotiation experience with key European buying groups such as Everest, Concordis or Coopernic.
• Ability to translate strategy into practical, scalable playbooks and operating models.
• Advanced analytical capability, able to convert data into clear insights, actions and priorities.
• Excellent communication and influencing skills, with the gravitas to operate at senior customer and executive level.
• Experience working in matrixed regional structures with local P&L ownership.
• A commercially curious mindset, willing to challenge established ways of working to unlock growth.
• Strong people leadership experience, including leading geographically dispersed teams.

• Competitive salary and benefits.
• Hybrid working (2–3 days per week in the office).
• Tools including Microsoft Office applications and Power BI.
• A collaborative, international working environment.
• Travel opportunities across Europe.
• The chance to play a truly strategic, high‑impact role within a global organisation.
• Language skills enabling in‑person engagement with European customers are important — ideally French and/or German, alongside fluent English.

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.