At a Glance
- Tasks: Manage projects, ensure client satisfaction, and coordinate with global compliance experts.
- Company: Join EdgeComply, a modern product compliance partner for global brands.
- Benefits: Enjoy uncapped bonuses, free lunches, gym membership, and an education budget.
- Other info: Work in a creative hub with a supportive team and opportunities for growth.
- Why this job: Be part of a fast-paced startup and make a real impact in product compliance.
- Qualifications: Strong organisational and communication skills; no prior compliance experience needed.
The predicted salary is between 37500 - 37500 £ per year.
Note: You must be London-based and able to work on-site (4 days per week) in our office, 3 min from North Greenwich station. No prior compliance expertise required.
Salary: £37,500 per year
ABOUT US
EdgeComply is a modern product compliance partner for global brands. Our job is to help our clients make sure their products meet all the regulations in the markets they sell to. Common areas are safety testing, chemical restrictions and environmental rules. It also includes compliant labels and user manuals.
Why does product compliance matter? There are countless regulations that exist to prevent everyday products from causing harm to you or the environment. However, with the rise of e-commerce and globalisation, many growing brands are becoming increasingly overwhelmed with the variety of rules and need help. Our clients are typically based in the US, Canada, the UK, and Europe, and their products sell globally.
ABOUT THE ROLE
- Full-Time | On-Site (London, Design District)
- We're hiring a client-facing Operations Manager to keep projects running smoothly and clients happy. You'll be the link between our clients and global compliance experts: moving projects forward, making sure deadlines are met, and ensuring that communication is clear and professional every step of the way. This is a critical role that requires sharp organisation, excellent communication skills, and a strong sense of ownership.
YOUR RESPONSIBILITIES
- Project Management: Plan, track, and manage timelines to ensure projects are delivered on time and with high quality.
- Momentum Ownership: Identify and resolve roadblocks, keep projects moving, and adjust plans as needed to meet client expectations.
- Client Communication: Act as the first point of contact for clients. Prepare agendas, lead calls, respond to messages, and ensure clients feel supported and informed.
- Team Coordination: Distribute tasks among our global team of compliance experts and manage internal deadlines.
- Quality Assurance: Review deliverables (e.g., compliance documents, project files) before they are sent to clients.
- Operational Support: Collect supplier documents (certifications, test reports, etc.), review labels, user manuals, and product data for completeness, organise project files and workspaces (Airtable, Google Sheets), coordinate product lab testing with external labs.
WHAT YOU ARE MEASURED BY
- CLIENT HAPPINESS: Clients feel well-supported, informed, and confident throughout the project.
- PROJECT COMPLETION TIME: Projects move forward quickly and are delivered within agreed timelines.
- REPEAT REVENUE: You impress clients, which makes them want to continue working with us.
WHO YOU ARE
- HIGHLY ORGANISED: You can juggle multiple projects without dropping details.
- EXCELLENT COMMUNICATOR: You write and speak in clear, professional English.
- HIGH STANDARDS: You naturally hold yourself (and others) to a high bar of quality.
- ACTION-ORIENTED: You move projects forward without waiting for permission.
- COOL UNDER PRESSURE: You stay calm when timelines get tight and priorities shift.
- CLIENT-SMART: You understand how to create a positive, professional client experience.
LOGISTICS
This is a full-time, on-site role. Minimum 4 days/week in our office at the Design District (easy 3-minute walk from North Greenwich station). Flexibility for occasional remote work. Occasional evening calls with West Coast US clients (8–9 pm London time).
WHAT YOU GET
- Uncapped Bonuses: Unlock additional compensation based on performance.
- Free Lunches: When in the office, your lunches are on us.
- Gym Membership: We pay your gym (or other fitness club) bills up to £70 per month.
- Education Budget: £350/yr on courses, training, books, or anything to help you develop your skill set.
- Birthdays Off: Your birthday is a paid day off, so you can celebrate the way you want to.
- Startup Atmosphere: Things are moving fast with lots of room to grow personally and professionally.
- Inspiring Workspace: Spacious, light-filled studio in one of London's most creative hubs.
- Flexibility: Occasional WFH, outcome-driven culture.
- Small, Strong Team: Join a growing company with a strong culture of professionalism, ownership, and respect.
- Variety: Work with ambitious brands from heavy machinery to toys and supplements.
- Tech Equipment: Company MacBook and any other equipment you need to perform.
Operations Manager | Startup (Legal & Compliance) in London employer: EdgeComply
EdgeComply is an exceptional employer located in the vibrant Design District of London, offering a dynamic startup atmosphere where personal and professional growth is encouraged. With benefits like uncapped bonuses, free lunches, gym memberships, and an education budget, employees are supported in their development while enjoying a collaborative and respectful work culture. The inspiring workspace and flexibility for occasional remote work further enhance the appeal of joining our small, dedicated team focused on delivering high-quality client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager | Startup (Legal & Compliance) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent projects. This will help you tailor your answers and show them you're genuinely interested in EdgeComply and the role.
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to be clear and professional. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to client happiness.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager | Startup (Legal & Compliance) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your organisational skills and any relevant experience that shows you can juggle multiple projects while keeping clients happy.
Show Off Your Communication Skills:Since you'll be the first point of contact for clients, it's crucial to demonstrate your excellent communication abilities. Use clear and professional language in your application to reflect how you would interact with clients.
Highlight Your Problem-Solving Skills:We love action-oriented individuals! Share examples in your application where you've identified roadblocks and successfully resolved them. This will show us you're ready to keep projects moving smoothly.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at EdgeComply.
How to prepare for a job interview at EdgeComply
✨Know the Company Inside Out
Before your interview, take some time to research EdgeComply. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple projects or deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Clear Communication
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or using video calls to refine your communication style.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team.
