My client is a small, independent shop and creative café based around the Totnes area.
We're a welcoming, community-focused space combining a café, small retail shop, pottery painting and creative workshops.We're not a large business or a corporate operation — we're a small team, and everyone plays a hands-on role in keeping the shop running.
We're now looking for an experienced General Manager to take responsibility for the day-to-day running of the shop and help us continue to grow.
About the role
This is a hands-on management position covering the different parts of our small business.
You'll oversee the café, retail shop and creative activities , while managing the team and making sure everything runs smoothly day to day.
We're looking for someone who can take ownership rather than needing constant direction — someone who notices when something needs doing, takes action and cares about the small details that make a shop feel welcoming and well looked after.
Key responsibilities
- Oversee the day-to-day running of the café and shop
- Manage and support our team, including rotas, training and performance
- Maintain high standards of customer service, cleanliness and presentation
- Manage café and retail stock, ordering and suppliers
- Keep the shop and retail displays organised, attractive and well stocked
- Ensure pottery painting and workshops are prepared and running smoothly
- Monitor sales, stock and day-to-day costs
- Deal confidently with customer queries and issues
- Put simple systems in place to keep the business organized
- Make sure the shop looks and feels its best every day
- Work closely with the founders on the development of the business
The ideal candidate
We're looking for someone with previous management experience in hospitality, retail, leisure, events or another customer-facing environment .
You may currently be a Deputy/Assistant Manager, Operations Manager, Hospitality Manager, Retail Manager or Venue Manager and be ready to take on more responsibility.
You'll ideally be:
- Naturally organised and proactive
- Confident managing a small team
- Hands-on and happy working alongside the team
- Commercially aware
- Attentive to detail
- Confident making decisions independently
- Warm and personable with customers
- Comfortable working in a small, independent business where everyone gets involved
Most importantly, we're looking for someone who takes ownership .
This is a great opportunity for someone who enjoys being part of a small, independent business and wants genuine responsibility for how the shop operates and feels every day.
#J-18808-Ljbffr
General Manager — Hospitality, Retail & Creative Operations in Totnes employer: Edge Recruits
Join a dynamic and forward-thinking civil engineering contractor at Bristol Airport and Port Talbot, where your role as a Project Manager will be pivotal in delivering high-profile projects. Enjoy a supportive work culture that prioritises safety and quality, alongside competitive pay and excellent facilities, including free on-site parking and amenities. With opportunities for professional growth and the chance to work on complex infrastructure projects, this is an ideal environment for those seeking meaningful and rewarding employment.
