At a Glance
- Tasks: Support and implement MS Operating Systems and applications for university stakeholders.
- Company: Join Edge Hill University, a leader in educational innovation since 1885.
- Benefits: Enjoy 36 days annual leave, discounts, and access to wellness resources.
- Other info: Work in a beautiful campus environment with excellent career development opportunities.
- Why this job: Make a real impact in tech while helping students and staff thrive.
- Qualifications: Experience in IT service delivery and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
This is an exciting opportunity for a Technical Services Officer to join the Technology team within Digital, Data and Technology.
This is an essential role in developing and implementing MS Operating Systems and a wider variety of applications for all University stakeholders.
Your main duties and responsibilities will include
- Supporting, implementing, operational delivery and proactive development of all PC and laptop operating systems (MS Windows and MAC) and application implementation, including supporting of hardware-based security features (BIOD / Firmware).
- Transitions of all devices from Windows 10 to Windows 11, making independent decisions on equipment to replace and upgrade
- Liasing and collaborating with system owners, other IT Systems team, client departments and expert users across the University, as well as external suppliers, maintainers and solution providers.
- Combing technical expertise with a commitment to excellent customer service.
This role has a university wide responsibility for the technical development, management, delivery and support across all sites.
As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.
For informal enquiries about this vacancy, please contact: Derrick Brown, Head of IT Technical Services at
- Current work experience in a Technical Services role with responsibility for IT Service delivery and Systems Management
- In depth knowledge of PC hardware, software and Windows operating systems and have good fault finding and fault diagnosis skills
- Extensive working knowledge of MS Windows operating system configuration and deployment
- Good working knowledge of MS Office including 0365 deployment and configuration
- Demonstrate an ability to solve complex technical problems and be able to disseminate technical issues to non-technical users
- Ability to write and analyse technical specifications and end user requirements
- Ability to work flexibly and reliably providing extended working hours cover when needed and out of hours on call services
At Edge Hill University we believe in the life changing opportunities knowledge can create.
Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too.
So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn't about how much you take in.
It's about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.
- A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
- A wide range of development programmes to enhance your career
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme
- #J-18808-Ljbffr
Technical Services Officer in Ormskirk employer: Edge Hill University
Edge Hill University is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee well-being. As a Housekeeper, you will enjoy generous benefits including a minimum of 35 days annual leave, access to state-of-the-art leisure facilities, and numerous development programmes to enhance your career. Located in a beautiful campus environment, you will play a vital role in creating a welcoming atmosphere for students and staff while being part of a dedicated team committed to high standards and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Officer in Ormskirk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Edge Hill University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Edge Hill University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Edge Hill University!
✨Direct Apply to Edge Hill University
Let's not forget to apply directly through the Edge Hill University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Officer in Ormskirk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Edge Hill University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Edge Hill University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Edge Hill University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
