Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Edge Hill Sports, providing top-notch customer service and admin support.
- Company: Join Edge Hill University, a place that inspires minds and changes futures since 1885.
- Benefits: Enjoy 35 days annual leave, discounts, and access to amazing sports facilities.
- Why this job: Make a real difference in people's lives while developing your skills in a vibrant environment.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Part-time roles available with flexible hours and great career development opportunities.
The predicted salary is between 20000 - 25000 £ per year.
This is a fantastic opportunity to become part of Edge Hill Sports. In this role, you'll be the first point of contact for many of the Centre's users, providing both administrative support and frontline service. Delivering excellent customer care in both the café and reception areas is essential to the success of this position and the wider operation of the complex.
Responsibilities
- Provide responsive and prompt communication to all customer queries via a range of methods, including face to face, telephone, social media, email and website queries.
- Use the leisure management system to make reservations, check availability, process memberships and bookings, and update customer records.
- Assist with the maintenance of the shared/corporate email boxes and other electronic communications, fielding more complex queries onto the relevant section in a timely fashion.
Qualifications
- Experience of working in a busy customer facing service industry.
- Excellent customer care in dealing with all customers.
- Good understanding of the reception role and responsibilities.
- Ability to create positive first impressions and to develop relationships with customers through excellent communication skills.
- The ability to work with minimal supervision, demonstrating problem solving and time management.
Please note there are two positions available, both Part Time: one for 19.94 hours per week and one for 17.5 hours per week.
Benefits
- A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days).
- Discounted membership to our onsite state-of-the-art sport and leisure facilities.
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources.
- A wide range of development programmes to enhance your career.
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%.
Receptionist in Ormskirk employer: Edge Hill University
Contact Detail:
Edge Hill University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Ormskirk
✨Tip Number 1
Get to know the company! Research Edge Hill Sports and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a positive first impression. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to Edge Hill University. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Receptionist in Ormskirk
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've provided excellent service in the past, so share specific examples that demonstrate your ability to create positive first impressions and handle queries effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role at Edge Hill Sports. Mention how your skills align with the responsibilities listed in the job description, especially around communication and administrative support.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at Edge Hill University
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a receptionist at Edge Hill Sports. Familiarise yourself with the leisure management system and think about how you would handle customer queries across different platforms. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Care Skills
Since excellent customer care is key for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or created positive first impressions, as these stories will resonate well with the interviewers.
✨Practice Your Communication Style
As the first point of contact, your communication skills are crucial. Practice speaking clearly and confidently, whether it's face-to-face or over the phone. You might even want to role-play common scenarios with a friend to get comfortable with handling various types of customer interactions.
✨Demonstrate Problem-Solving Abilities
In a busy environment like Edge Hill Sports, things can get hectic. Be prepared to discuss how you've managed time effectively and solved problems in previous roles. Think of examples where you had to think on your feet and how you prioritised tasks to keep everything running smoothly.